Blink Identity: Walk straight into an event 

Recently, we’ve seen QR codes become as prominent as ever with Covid-19 protocols in mind – particularly for checking in to venues. 

Blink Identity offers the latest solution for quick and easy access to events, as face recognition software can be used as a ticket – rather than having a physical or digital copy on hand. 

Backed by decades of experience, they have been developing identity systems for enterprises in high-risk environments. The biometric matching system has utilised military-grade technology to accurately identify people walking at a typical pace, adaptable to any lighting conditions. 

The basis of Blink Identity is simple – when a sports club or venue is partnered up with the company and has the camera software in place, visitors are required to enrol in the service by taking a ‘selfie’ photograph on their phone. 

Face recognition like a barcode

By taking a photograph in a matter of seconds, this leads to enormous time saved when the visitor has arrived to enter a stadium or venue, where this eliminates the risk of waiting in lines. Blink Identity collects an image of a person’s face to then be converted into a special unique code known as a mathematical template for identification purposes (like a barcode). Basic contact details involving full name and email address are used for a personalised greeting and if Blink Identity needs to contact the person respectively, with this information to ensure that a spectator can be identified at a venue and if any problems arise with the account. 

With a Blink Identity lane in operation, all the visitor needs to do is walk through and the sensor takes another photograph – to be converted into a template – which is then immediately deleted and is not saved on the sensor. This process is simply to compare the initial template (selfie) with the latest version from when the person enters a venue. 

The versatility and reliability of this technology has not only been tested with lighting conditions, but also to adjust for slight changes to a person’s appearance from one photo to the next. For instance, anyone wearing hats, glasses, colored contacts, head scarves or has a beard does not affect Blink Identity’s system. The vast majority of sunglasses, face paint schemes and sequins have also been proven to not change how the sensors operate. The system, which can identify identical twins better than the human eye, caters for any changes to a person’s appearance. In addition, customers wearing face masks are matched using periocular recognition. This is a special type of face matching that focuses on the area of the face around the eye. 

The Blink Identity Sensor

Likened to walking in like a red carpet, Blink Identity is virtually a replica with that same VIP-type feel for successful entry. Once inside the venue, the use of Blink Identity’s sensors can expand towards purchasing food and merchandise, where customer experience is advanced. For instance, if an ID check is required from a customer, a simple face recognition check can be completed, rather than sifting through pockets trying to find a driver’s license or similar.

The ease of this technology is not only positive for visitors, but for companies as well who hold events. Blink Identity integrates with standard frameworks and workflows to handle everything from implementation and enrollment to privacy compliance. By switching to Blink Identity’s system, it connects to existing ticketing, Customer Relationship Management (CRM), point of sale (POS), time & attendance and security systems. This will allow organisations to get a better insight of fan data, promoting increased revenues and analytics. 

As countries start to welcome back more fans on the other side of Covid-19 outbreaks, Blink Identity can help manage the reintroduction of these fans through seamless entry. It’s an extra piece of technology that can certainly speed up the process at popular crowded events.  

For everything you need to know about Blink Identity, you can find it here. 

Previous ArticleNext Article

‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

LaLiga and CANAL+ strengthen anti-piracy alliance across nearly 50 countries

LaLiga and CANAL+ have strengthened their partnership with a new anti-piracy agreement covering almost 50 countries. The deal spans Europe, Sub-Saharan Africa and Haiti. It brings together the league’s anti-piracy capabilities with CANAL+’s technology, intelligence and enforcement resources. The move reflects a growing commercial priority for sports rights holders. Protecting live content has become essential to protecting the value of broadcasting deals.

LaLiga and CANAL+ will share intelligence and coordinate their response to illegal distribution networks. They will also work on joint investigations and enforcement activity. The partnership builds on an existing relationship between the two organisations. CANAL+ distributes LaLiga content across multiple international markets. The new agreement now takes their relationship beyond broadcasting.

The partnership creates a joint focus on protecting the underlying value of the rights being sold. While broadcasters invest heavily in football rights, illegal streaming undermines revenue and weakens the commercial proposition of legitimate broadcasters.

LaLiga’s latest figures highlight the importance of audiovisual income to professional clubs. Broadcast revenue across Spanish professional football fell 5.2% to $2.3 billion (1.43 billion Euros) in the 2024/25 season. Commercial revenue reached $2.4 billion (1.58 billion Euros) and became the largest revenue source.

Piracy therefore represents a direct business risk. Illegal access can reduce the value broadcasters place on future rights packages, ultimately affecting the money flowing back into clubs and competitions.

LaLiga and CANAL+ are responding by pooling resources. For CANAL+, the agreement also protects its investment in international sports rights. The broadcaster operates in nearly 70 countries and has expanded its relationship with LaLiga alongside its international growth. For LaLiga, stronger enforcement can help protect the value of its global media proposition.

The partnership also carries implications for the wider sports industry. Rights holders increasingly need technology, legal expertise and cross-border cooperation to tackle illegal distribution. The message is clear. Winning a rights deal is only part of the commercial battle. Sports organisations and broadcasters must also protect the content once it reaches the market.

LaLiga and CANAL+ are betting that closer cooperation can make that protection more effective. This agreement may provide a model for other leagues and broadcasters facing the same challenge.

Most Popular Topics

Editor Picks

Send this to a friend