Dallmeier: Mitigating the risk involved in anti-social fan behaviour

Football fan behaviour can on occasion be detrimental in the progression of the sport across the globe.

Although a celebrated part of the game – when loyalty, passion and individual personalities are animated – the potential for something unsavoury to occur, becomes imminent.

Globally, a key element of the sport is its tribalistic nature. Football fans possess the tendencies of becoming relentless within their support for a club.

The comparison of two large contingents of football fans coming together, with their respective teams battling it out for supremacy, is reminiscent of a crusade.

In acknowledgement of fan behaviours, governing bodies must exercise adequate security throughout stadiums in order to prevent the slim although present opportunity for disorderly behaviour occurring.

Dallmeier

Dallmeier are a German based technology company in whom have become specialists in comprehensive security services.

Derived from the use of video technology the German entity have built quite the portfolio upon completion of football related security within the company’s tenure.

The company boast eight varying security solutions for stadiums. All crafted with the intention of making stadiums safer through the minimization of fan misconduct.

Since 1984, Dallmeier have been experts upon the field of video technology. Optimal within their services, the company provides security logistically and industrially.

Furthermore, their services extend to airports casinos cities, and finally stadiums.

Security Hardware Variety – Panomera Camera 

The use of Dallmeier’s most innovative and decorated product has primarily featured within football stadium security.

Panomera cameras are the combination of several megapixel cameras all forged into one efficient device.

Allowing users to capture larger areas and long distances of space. Providing what a series of cameras would reduce in one efficient device.

The Panomera Camera maintains the highest quality of imagery, allowing in the improved identification of potential perpetrators.

Stadium Security Measures – Dispatch Management 

Dispatch management and allows for the identification and background search of personnel who identify as a threat to the public, to be adequately dealt with by security or police officials.

Providing a real time understanding of the stadiums environment.

Capturing incident data in the form of videos, photos and witness statements all for those who commit an antisocial act at a football match.

Putting emphasis upon the punishment of perpetrators, with the video capturing evidence that can be guided into the hands of law enforcement.

Stadium Security Measures – Entrance Area 

The entrance area aspect of Dallmeiers stadium security allows for the identification of fans looking to cause issues prior to their entry into the stadium.

As a result of optimal security installation upon sport stadiums around the globe, the participation of football upon all aspects can flourish.

While the tribalism and passion all synonymous with football fans, it is an area of the sport that can have a ripple effect upon it causing disruptions to matches and detriment of fan involvement.

Additionally, anti-social fan misconduct can have a negative connotation upon a sport well-respected.

What impact it can have in Australia?

As a result, events can transpire culminating in what should be a celebrated aspect of the sport, becoming its kryptonite.

It was only 14 months ago where in our backyard, an unsavoury event transpired between rival crowds, leaving a stain upon football in Australia.

At the time, it had somewhat derailed a hype train football in Australia was experiencing. Given the Socceroo’s had successfully qualified for the round of 16 at the FIFA World Cup.

The aftermath of such a monumental achievement was tarnished due to fan misconduct.

Company’s in the same class as Dallmeier, allow for the sport to be participated while an emphasis can be put upon the players taking to the pitch.

It is imperative that fan safety is held at the highest responsibility. The raw element of fan behaviour should not be eradicated, but has all the potential to be mitigated, exposing the raw fan element in a positive light with the improved security and emphasis on safety.

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‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

LaLiga and CANAL+ strengthen anti-piracy alliance across nearly 50 countries

LaLiga and CANAL+ have strengthened their partnership with a new anti-piracy agreement covering almost 50 countries. The deal spans Europe, Sub-Saharan Africa and Haiti. It brings together the league’s anti-piracy capabilities with CANAL+’s technology, intelligence and enforcement resources. The move reflects a growing commercial priority for sports rights holders. Protecting live content has become essential to protecting the value of broadcasting deals.

LaLiga and CANAL+ will share intelligence and coordinate their response to illegal distribution networks. They will also work on joint investigations and enforcement activity. The partnership builds on an existing relationship between the two organisations. CANAL+ distributes LaLiga content across multiple international markets. The new agreement now takes their relationship beyond broadcasting.

The partnership creates a joint focus on protecting the underlying value of the rights being sold. While broadcasters invest heavily in football rights, illegal streaming undermines revenue and weakens the commercial proposition of legitimate broadcasters.

LaLiga’s latest figures highlight the importance of audiovisual income to professional clubs. Broadcast revenue across Spanish professional football fell 5.2% to $2.3 billion (1.43 billion Euros) in the 2024/25 season. Commercial revenue reached $2.4 billion (1.58 billion Euros) and became the largest revenue source.

Piracy therefore represents a direct business risk. Illegal access can reduce the value broadcasters place on future rights packages, ultimately affecting the money flowing back into clubs and competitions.

LaLiga and CANAL+ are responding by pooling resources. For CANAL+, the agreement also protects its investment in international sports rights. The broadcaster operates in nearly 70 countries and has expanded its relationship with LaLiga alongside its international growth. For LaLiga, stronger enforcement can help protect the value of its global media proposition.

The partnership also carries implications for the wider sports industry. Rights holders increasingly need technology, legal expertise and cross-border cooperation to tackle illegal distribution. The message is clear. Winning a rights deal is only part of the commercial battle. Sports organisations and broadcasters must also protect the content once it reaches the market.

LaLiga and CANAL+ are betting that closer cooperation can make that protection more effective. This agreement may provide a model for other leagues and broadcasters facing the same challenge.

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