Developed by resilience experts, Raven Controls is a digital management system which provides powerful real-time situational awareness that aims to ensure reassurance for all stakeholders and venue management involved in an event.
Event safety management standards have undoubtedly shifted overtime due in no small part to the changing nature of how live events are attended and consumed. Football has no doubt seen a major change in the behaviour of fans over the past few decades with specific standards of compliance needing to be adhered to, especially at multinational tournaments such as the World Cup and EUROS.
The reality of event safety management standards is that often improvements are driven in response to major disasters such as the Heysel Stadium disaster in 1985 and the Hillsborough disaster in 1989. Both of these were massive catalysts for changing safety management standards and influenced global recognition of the need to make improvements.
The approach from then on was dominated by a European approach which aimed at preventing and managing violence – as was dictated by the European Convention on Spectator Violence and Misbehaviour at Sports Events. 2016 saw The Council of Europe Convention on Integral Safety, Security and Service Approach at Football introduced to add to the work that has been done since the adoption of the European Convention on Spectator Violence in 1985. The new convention advocated for cooperation between all public and private stakeholders involved in making events welcoming, safe and secure.
In a contemporary sporting landscape, Raven Controls is well positioned to suit the modern demands of event safety and security management and also meet the challenges created by the integrated approach being demanded by the new European Convention.
Raven Controls’ method of digital information logging (which is based on integrated emergency management principles) precisely highlights information flow and supports real-time notification alerts and subsequent escalation processes. Moreover, in terms of accountable decision-making, Raven Controls assures that policy decisions are recorded in real-time highlighting the justification and rationale for critical decisions.
Customers who utilise Raven Controls are assured not just a safe and successful event, but a comprehensive variety of accessible tools designed to assist in the smooth running of live events. It includes features such as the in-control dashboard which provides real-time critical information that is readily usable and can identify what is happening in an instant; Digital Logging to intuitively capture essential information; Checklists to provide staff with clarity; and instant notification alerts.
In addition, the Inter-Account Working component allows agencies and event stakeholders to maximise interoperability through Raven’s multi-agency situational awareness, whilst Raven Eye allows fans seeking to report issues happening during the event to get into contact with Raven through instant SMS messaging. Finally, Raven Mobile provides a guide to an event’s operations team through a remote setup aimed to provide consistency and staff reassurance.
The UEFA EURO 2020 tournament saw Raven Controls playing a central part in the coordination and communication aspects of the month-long event. Raven successfully coordinated real-time shared situational awareness across the 51 matches and 11 host cities and stadiums at EURO 2020, all the while streaming directly to the UEFA command centre in Switzerland.
Raven Controls consistently displayed a capability for capturing integral information and providing a direct link from the stadium and host city to UEFA HQ. The software available to Raven Controls at the time ensured that many policies, protocols and procedures in place were able to be effectively met and complied with.
Major tournaments such as EURO 2020 often offer a challenging adjustment period for newly-implemented technologies, however Raven’s intuitive and user-friendly system benefitted the intricacies and complexities of the tournament. Considering the tournament unfolded over 11 different countries – which subsequently included a variety of cultures, languages and customs – Raven Controls were able to consistently ensure that UEFA’s digitally embedded checklists were adhered to and that information was accurately reported and communicated.
In a live footballing event setting, Raven Controls no doubt provides a guarantee of maintaining consistent safety standards and assurance for venue management and workers. It will be fascinating to see if the technology is included as part of the organisation of the 2022 FIFA World Cup in Qatar later this year.
