How SeatGeek can manage socially distanced ticketing

Liam Watson

SeatGeek offers a platform that can help with ticket allocations, where socially distanced seating would be the first step towards welcoming fans back – for competitions such as the A-League.

Founded in 2009, SeatGeek is a mobile-focused ticket platform based in New York and provides assess to tickets for live events, whether it be buying or selling.

With a wide range of sports covered, SeatGeek is trusted by clients around the world and has already been working with UK-based Premier League and EFL Championship clubs about how to navigate through this tricky time.

SeatGeek engaged with their UK clients and created a series of tools that enable football clubs to reintroduce fans to stadiums safely and effectively – social distancing seating plans, demand-based algorithms and online sales tools just some of the products and services.

“There were two key areas to our response to dealing with our clients’ needs across such an uncertain landscape,” Peter Joyce, Managing Director for SeatGeek Sport (EMEA), said.

“First of all we needed to engage in high levels of communication across our client group to enable all of us to stay well informed and share ideas. 

“Secondly we needed to quickly investigate how we could build enhancements to our software functionality that would assist a new way of staging football matches and sports events with more restrictions required around the sale and distribution of tickets, as well as the methods of entering stadiums on match-day.”

Clubs who are looking to drive their sales activity online have been benefited by the introduction of Pod sales functionality. Underpinned by SeatGeek’s rules-based enterprise software platform, SeatGeek clients have maximised their seat inventory by allowing fans to purchase in their approved social bubbles, with parameters included to allocation definitions, meaning that contiguous seats are sold together. 3D Digital Venue is a SeatGeek partner who have engaged with a range of clients to offer their visual seat mapping tool to further add to its functionality on offer.

In the summer pre-season leading up to UK football seasons getting underway, several SeatGeek clients were chosen to host events that would test the new features that are being planned to roll out.

Brighton & Hove Albion FC welcomed Chelsea in a pre-season friendly in front of 2,500 supporters at the Amex Stadium in August, while Middlesbrough FC were one of the first 9 EFL clubs to host a league fixture with fans during September. 1,000 supporters were allowed to be in attendance at The Riverside Stadium for their home game v AFC Bournemouth.

“The football community as a whole has been dealing with such an uncertain landscape when it comes to planning our matches leading into this season, but we were delighted to be selected by the EFL to stage one of the first round of games with fans coming back to stadiums in September and we were pleased with the handling of the game,” Lee Fryett, Head of Commercial & Ticketing at Middlesbrough FC, said.

“We were able to work closely with the team at SeatGeek who have provided excellent support as have other partners involved in helping us stage the game.”

In Australia, the A-League and W-League seasons have been confirmed to start on the same date of Sunday 27th December 2020.

In the two months leading up to the season start, there is the potential for more trials of socially distant seating measures that can be implemented, where restrictions are slowly being eased across the country.

“There has been a huge amount of work and planning covered in a short space of time to react to the challenges that have been presented and it has been encouraging to see a whole range of partners and clients come together to find solutions,” SeatGeek’s MD, Peter Joyce said.

“With the sharing of best practice and the launch of the Adapt tool kit, we’ve produced a range of functions and services that will provide real value to our partners as they look to leverage technology, with mobile ticket entry becoming a key component of the recently successful test events conducted at many of our SeatGeek supported venues.” 

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Australian Sports Group unveiled as new owners of Canberra United

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Image Credits: A-League

The Australian Professional Leagues (APL) has confirmed Canberra United’s new owners will be the Australian Sports Group (ASG), securing the future of the A-League Women’s side with the potential for an A-League men’s team to be introduced for the 2028/2029 season.

The announcement marks a significant milestone for football in the nation’s capital, ending a prolonged period of uncertainty surrounding Canberra United’s future in the Ninja A-League Women competition.

Beyond ensuring the club’s ongoing participation in Australia’s premier women’s domestic league, the acquisition provides a pathway towards the potential introduction of an A-League Men club in Canberra, subject to the completion of regulatory requirements; the club could exercise an exclusive licence agreement in the Australian Capital Territory.

Australian Sports Group has outlined an ambitious vision centred on strengthening football throughout the ACT, with plans to invest in player development pathways, community engagement and football infrastructure while working alongside key stakeholders across the region.

The ownership transition has been welcomed by the Australian Professional Leagues, which described the outcome as an important step in expanding the game’s footprint in Canberra and reinforcing the long-term sustainability of professional football in the region.

Canberra United has long been regarded as one of Australia’s most successful and respected women’s clubs, playing a pivotal role in developing elite players and contributing to the growth of women’s football nationally. The confirmation of new ownership provides greater certainty for players, staff, supporters and commercial partners ahead of the upcoming season.

The licence transfer will continue through Football Australia’s regulatory processes, including the required fit and proper persons assessment, while operational planning for the 2026-27 campaign is already underway with support from both the APL and Capital Football.

 

Bentleigh Greens and Metricon Bring Local Business Community Together Through Networking Initiative

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Image Credit: One-Nil Media

Bentleigh Greens FC has reinforced its commitment to supporting its community beyond football, partnering with Metricon Homes to host a business networking evening designed to strengthen relationships between local businesses, sponsors and club stakeholders.

 

A unique setting for meaningful connections

Held inside one of Metricon’s display homes, the Bentleigh Greens Business Networking Night welcomed around 60 local business owners, club partners and community leaders for an evening focused on connection, collaboration and knowledge sharing.

Rather than a traditional function space, Metricon opened the doors of one of its display homes, creating a unique networking environment that highlighted how the space could be transformed into a premium venue while providing guests with a relaxed setting to build professional relationships.

The event reflects a growing trend across community football, where clubs are increasingly positioning themselves as platforms for business engagement and local economic development, alongside their role in delivering participation opportunities on the pitch.

Guests also heard from strategic futurist Marcus Barber, who delivered a presentation examining the growing influence of artificial intelligence on modern business. His insights encouraged attendees to consider how emerging technologies are reshaping industries and the importance of preparing for future change.

 

Creating value beyond sponsorship

While commercial outcomes were never the primary objective, the evening was designed to create long-term value by fostering meaningful relationships between businesses connected to the Bentleigh Greens community.

Early feedback has been overwhelmingly positive, with several attendees already establishing new contacts and beginning discussions around potential collaborations.

The initiative also highlights Metricon’s broader commitment to supporting local communities beyond residential construction. By partnering with Bentleigh Greens and providing the venue, the company helped facilitate an event that encouraged learning, networking and stronger community connections.

 

Football clubs as community business hubs

For community football clubs, initiatives such as these demonstrate how partnerships can extend beyond traditional sponsorship models. By creating opportunities for local businesses to engage with one another, clubs can strengthen their commercial networks while delivering tangible value to sponsors and the wider community.

As football clubs continue to explore new ways of engaging stakeholders off the field, events like the Bentleigh Greens Business Networking Night illustrate how sport can serve as a catalyst for meaningful business relationships and long-term community growth.

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