Real Sociedad enhances fan experience for match days

Liam Watson

La Liga Santander football club Real Sociedad have changed the game for technology use, finding ways to continually evolve in the area of fan experience.

Having recently renovated their home ground Anoeta Stadium, Real Sociedad have made sure that fans will get an even better experience alongside an increased seating capacity and improved facilities.

Coupled with their strong top-four status in the Spanish top flight, the club is looking to provide the ideal fan experience, driven by Juan Iraola, Director of Real Sociedad’s Digital Department.

“The project of transformation started in January of 2016 and has swept over the entire club by focusing on four areas: fan engagement; sporting excellence; the stadium and physical spaces; and business processes,” he said.

With the reopening of their stadium, Real Sociedad have utilised technology to ensure they’re consistently able to fill the stands.

The club can use analytics data to look at average attendances and monitor fan behaviours over time, with new offers and initiatives coming into place if needed.

“You need to attract people to the stadium and to do that the fan experience has to be unique, so we’re working on that as a club with many activities,” Iraola said.

“In our province, with 700,000 inhabitants, we’re attracting numbers that are very difficult to achieve, this is something everyone is happy with.”

Another key pillar for Real Sociedad’s technology use is the mobile app, with new developments to boost the fan experience further – wearable technology boosts fan interaction through the use of a smart scarf and smart shirt.

Fans can scan a QR code that directs them to speak offers, discounts and experiences, while the ‘One Club Man’ scarf connects with the club app, launched in 2018 and called Realzale.

The Realzale Programme has had almost 17,000 supporters signed up, including 13,210 season ticket holders.

The club app also features a digital members card, allowing fans to access the stadium through their phone and has the ability to share a season ticket if a fan cannot make a particular match.

“Before, if you couldn’t go and wanted to give your season ticket to a friend then you had to meet them to hand it over, but now we’ve eliminated that process and made virtual sharing of the season ticket easy,” Iraola said.

With all the technology advancements mentioned, they all lead back to the club’s official website.

Real Sociedad can identify areas to concentrate on based on the needs of their fans and what they’re interested in. By adapting to constant change, the club can thrive in analysis of their data.

“The first thing we had to do was adapt the website for the new generation of users,” Iraola said.

“Recent data shows that 70% of visits to the website in the past week have been through mobile.

“We have to look after everyone, but we’re in a period of analysing things. Digital needs to be approached as a marathon and we will go little by little.

“There’s a sense of doing things differently in order to move towards a future that nobody can truly anticipate. We question everything.”

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Two NPL VIC clubs receive funding boost from State Budget

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Image credit: Football Victoria

Following the announcement of the 2026 Victoria State Budget, Avondale FC and Hume City FC will both receive major backing for facility upgrades.

 

Valuable support for future projects

Avondale and Hume City now have immensely valuable financial support for infrastructure and facility upgrade projects.

Avondale will see an injection of $500,000 for lighting developments at its home ground, Avenger Park. Meanwhile, Hume City FC, will receive $250,000 to further improve its home ground, Nasiol Stadium, which opened in 2009.

Both clubs expressed their delight at the funding from the State Labor Government, and what the backing may bring to club facilities and overall development going forward.

“We are incredibly grateful to the Victorian Government and Sheena Watt for their support through this $500,000 lighting upgrade investment, which will have a lasting impact on our players, families and the wider Avondale community,” said Avondale Club President, Stephen Strano.

“We have hundreds of players across all age groups utilising these facilities each week, and these improvements will help create an even strong environment for excellence, participation, and community engagement,” outlined Hume City President, Ersan Gülüm.

As a result of these respective investments, both NPL VIC outfits appear set for incredibly opportunities to modernise, develop and strengthen their club infrastructure.

 

Lighting the path to a brighter future

The investments will see features such as lighting upgrades improve facility access for men’s and women’s teams, and LED scoreboards become part of a more modern matchday experiences going forward.

For both clubs, however, lighting upgrades are about more than keeping a pitch open late at night. Improved lighting is a means to a more accessible and supportive future in which both the men’s and women’s teams can utliise local facilities, and matchdays can take place in the excitement of playing ‘under the lights’.

And as Football Victoria CEO, Dan Birrell, highlighted, the improvements made to club facilities are benchmarks for the wider Victorian football community.

“Both Avondale and Hume City are pillars in the Victorian football landscape,” Birrell stated via press release.

“Professional level facilities like Avenger Park and Nasiol Stadium are critical for the development of Victorian football and Football Victoria welcomes the news that they will continue to improve thanks to the support of the Victorian State Government.”

 

More must follow

While the investments from the State Government come as welcome updates for these two clubs, there is still plenty more to be done to evenly develop facilities and infrastructure across Victoria’s football landscape.

Indeed, Avondale FC and Hume City FC are two fantastic community clubs who will no doubt put the funding towards impactful improvements.

But there are plenty more who still need external backing to build infrastructure not just for now, but for future seasons to come.

Football Community Supports Ange Goutzioulis Following MND Diagnosis

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Image Credit: One Nil Media

At just 52 years old, former National Soccer League player Ange Goutzioulis stood in front of a packed room at the Chisholm United launch night in Oakleigh and spoke about something no one ever expects to hear: a diagnosis of Motor Neuron Disease.

But rather than retreat into silence, Goutzioulis chose to speak openly. He spoke not just about the disease itself, but about the reality of living with it, the uncertainty ahead and why awareness matters more than ever.

 

Early stages

For years, football was part of Goutzioulis’ identity. Coaching, movement and routine were all things that once felt natural. Then slowly, something changed.

“I couldn’t even stand properly… I was losing my balance,” he explained.

At first, the signs were confusing rather than alarming. A couple of falls. Difficulty moving. Hospital visits and tests.

“They said, ‘You haven’t got cancer, you haven’t got MS and you haven’t got MND,’” he recalled.

But the symptoms continued worsening. Eventually, further neurological testing revealed the diagnosis: Motor Neuron Disease (MND).

The confirmation came quickly.

“They called it after two or three minutes… they saw the machines and basically said, ‘Yeah, you’ve got MND.’”

The shock was immediate.

So too was the reality.

 

Understanding Motor Neuron Disease

Motor Neuron Disease is a progressive neurological condition that attacks the nerves controlling movement, gradually taking away the ability to walk, speak, swallow and eventually breathe.

There is currently no cure.

For many Australians, awareness of MND remains limited until it touches someone close to them. Goutzioulis now finds himself confronting not only the physical decline, but the emotional weight of understanding what lies ahead.

“There’s no way to stop it… it’s going to kill me,” he said honestly.

Even breakthrough treatments tomorrow, he acknowledged, may come too late for him personally.

Yet despite the enormity of that reality, his focus has already shifted beyond himself.

 

Fighting for awareness while fighting the disease

What stood out throughout the evening was not despair, but resilience.

Goutzioulis spoke candidly about refusing to surrender mentally to the disease. Against medical advice centred around conserving energy and managing fatigue, he continues trying to stay active.

“I keep walking,” he said.

“I’ve got a theory in life that if you work out and keep moving, maybe [your] muscles won’t waste away as quick.”

Whether medically proven or not, the mentality reflects something deeper: a refusal to let MND define every remaining moment.

There was also optimism in the small victories.

Doctors believe he may have already been living with the disease for three years — longer than expected given his current condition.

“That’s a positive,” he said. “So, I’ll take it day by day.”

Image Credit: One Nil Media

Football’s power beyond the pitch

The event itself quickly transformed from a club launch into something more profound: a reminder of football’s ability to rally around people during their hardest moments.

As speakers addressed the room, one message became clear — Goutzioulis is not facing this battle alone.

“There’s probably 100 people here,” said Bill Kosmopoulos, who was hosting the discussion,

“I guarantee there’s 100 people cheering for you, 100 people that would do anything to find a solution for MND.”

In community football, conversations are usually dominated by results, signings, tactics and ambition. But nights like this reveal another side of the game entirely.

Connection.

Humanity.

Support.

By speaking publicly, Goutzioulis gave a deeply confronting disease a human face. Not statistics. Not headlines. A person. A father. A football figure. Someone trying to process what it means to slowly lose control of their own body while still showing up for the people around them.

That vulnerability is precisely why awareness matters.

Because awareness drives conversation.

Conversation drives funding.

And funding drives research that could one day change outcomes for future families facing the same diagnosis.

Image Credit: One Nil Media

“We’re behind you”

As the night closed, the room rose behind him.

Showing admiration for someone willing to confront unimaginable news publicly in the hope it helps others understand the devastating reality of MND.

“On behalf of everyone… thank you so much mate,” one speaker told him.

“We’re behind you.”

Support and raising awareness for the disease is what matters.

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