Real Sociedad enhances fan experience for match days

La Liga Santander football club Real Sociedad have changed the game for technology use, finding ways to continually evolve in the area of fan experience.

Having recently renovated their home ground Anoeta Stadium, Real Sociedad have made sure that fans will get an even better experience alongside an increased seating capacity and improved facilities.

Coupled with their strong top-four status in the Spanish top flight, the club is looking to provide the ideal fan experience, driven by Juan Iraola, Director of Real Sociedad’s Digital Department.

“The project of transformation started in January of 2016 and has swept over the entire club by focusing on four areas: fan engagement; sporting excellence; the stadium and physical spaces; and business processes,” he said.

With the reopening of their stadium, Real Sociedad have utilised technology to ensure they’re consistently able to fill the stands.

The club can use analytics data to look at average attendances and monitor fan behaviours over time, with new offers and initiatives coming into place if needed.

“You need to attract people to the stadium and to do that the fan experience has to be unique, so we’re working on that as a club with many activities,” Iraola said.

“In our province, with 700,000 inhabitants, we’re attracting numbers that are very difficult to achieve, this is something everyone is happy with.”

Another key pillar for Real Sociedad’s technology use is the mobile app, with new developments to boost the fan experience further – wearable technology boosts fan interaction through the use of a smart scarf and smart shirt.

Fans can scan a QR code that directs them to speak offers, discounts and experiences, while the ‘One Club Man’ scarf connects with the club app, launched in 2018 and called Realzale.

The Realzale Programme has had almost 17,000 supporters signed up, including 13,210 season ticket holders.

The club app also features a digital members card, allowing fans to access the stadium through their phone and has the ability to share a season ticket if a fan cannot make a particular match.

“Before, if you couldn’t go and wanted to give your season ticket to a friend then you had to meet them to hand it over, but now we’ve eliminated that process and made virtual sharing of the season ticket easy,” Iraola said.

With all the technology advancements mentioned, they all lead back to the club’s official website.

Real Sociedad can identify areas to concentrate on based on the needs of their fans and what they’re interested in. By adapting to constant change, the club can thrive in analysis of their data.

“The first thing we had to do was adapt the website for the new generation of users,” Iraola said.

“Recent data shows that 70% of visits to the website in the past week have been through mobile.

“We have to look after everyone, but we’re in a period of analysing things. Digital needs to be approached as a marathon and we will go little by little.

“There’s a sense of doing things differently in order to move towards a future that nobody can truly anticipate. We question everything.”

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Australia football needs to fix its football governance before it can fix its referees

The clearest image yet of Australian football’s refereeing crisis arrived on Wednesday night as Sydney FC and Melbourne Victory met in an Australia Cup semi-final at Jubilee Stadium.

A first ever Big Blue in the competition – and towards it’s pointy end – should have been a showcase event for Australian football but instead, the referees were in the spotlight. Not because of the quality of their officiating, but because of the dire situation the game finds itself in and it’s present need to resort to international imports.


Four Singaporean referees were in charge of the fixture, which Victory won 2-0. Australian referees had refused appointments because of their ongoing dispute with Football Australia. The issue is no longer theoretical. Australian referees are not simply threatening industrial action – their absence has already changed how major matches are delivered. That is a governance failure on the part of Football Australia and the Australian Professional League.

What are the referees fighting for?

Around 90 elite Australian match officials are currently without contracts. That includes referees, assistant referees, fourth officials and video match officials working across the A-Leagues and Australia’s national competitions. The previous contracts expired last month. Some officials are also waiting for outstanding payments from A-League trial matches.

The Professional Football Referees Association (PFRA) has set three main requirements:

  • It wants the existing contracts extended until June 30, 2027, or until a new agreement or independent refereeing structure is established. 
  • It wants all outstanding match fees and expenses paid.
  • It wants a professional refereeing structure that does not place elite officials directly under the APL, which is controlled by the clubs they officiate. A new central structure is what the referees are demanding and should get.

Evgeny Vizelman, chairman of the PFRA, believes that whilst the strike action is extreme, it is necessary to protect Australian referees.

“We do not take the decision to stop officiating matches lightly,” Vizelman told Sydney Morning Herald last week.

“Our referees are being asked to perform in one of the most scrutinised roles in Australian sport without basic certainty around their employment and, in some cases, without even being paid for work already completed. That is not acceptable.”

Football Australia and the APL have been working towards a new structure, but one in which the two organisations contract separately for Australia Cup and A-League matches. The referees believe that is the wrong model.

Their concern is simple: The APL is 67.7% owned by the A-League Club Unitholders. Essentially, the clubs are appointing their own referees. That creates a perceived conflict.

If the referees sit under Football Australia as a regulator, it ensures there is no conflict of interest and that A-League clubs have no opportunity to influence the referees they may be appointed to matches.

England shows another way

England has already built the structure Australia is struggling to create. Professional Game Referees, or Pro Ref, is the central body overseeing refereeing across the Premier League, EFL, WSL Football and FA competitions. It is funded by those aforementioned competitions.

The important distinction is those competitions do not each run their own separate professional refereeing workforce. Pro Ref manages the system. It oversees appointments, development, training and performance. For the 2026-27 season, its new Professional Referee Group will service the Premier League and EFL Championship.

Officials work within the same professional structure and can be selected across competitions. That centralisation brings consistency. It also allows referees to be treated as a professional group rather than a collection of officials contracted separately by different competitions.

Whilst it is centralised, the system is not perfect. England has also recognised the need for greater independence in assessing referee performances due to Pro Ref being owned and funded by leagues and, as a result, the clubs they represent. However, as the body is also owned in part by the English FA, the governing body can oversee practices.

Pro Ref has also implemented world-leading officiating practices. Its Key Match Incidents panel includes former players and coaches, alongside representatives from the Premier League and Pro Ref, and reviews major decisions independently each week.

Pro Ref now has dedicated development groups, specialist coaching, sports science, psychology and performance analysis. 37 Pro Ref officials are currently on the FIFA International List. That does not prove centralisation alone creates better referees. But it shows what happens when refereeing receives a professional structure, long-term investment and consistent management.

Australian football needs to collaborate

This is where the Australian dispute becomes bigger than referees. Football Australia and the APL have been unable to secure agreement over who funds the referees over a long period of time, leading to this standoff; it comes at the same time as the APL’s difficulty in negotiating a new CBA with the players’ union.

Both organisations have a role in running their respective parts of the Australian game, but again an industrial dispute has the game appearing in shambles on the eve of another domestic season.

The most frustrating part of this dispute is that everyone needs the same thing. Football Australia and the APL need referees; there is no doubt the refs deeply value their employment at the elite level. With due respect to Wednesday’s flow-in Singaporean officials – themselves from a valued partner member through our shared position in the AFC – nobody wants to see the circumstances under which they were required on Wednesday continue any longer.

The PFRA dispute should therefore be treated as more than an industrial disagreement. It is an opportunity to fix the structure. Australia should learn from the principle behind Pro Ref and the English system. Centralise, professionalise and protect the officials who manage the game.

Gold Coast International drives futsal growth as international interest surges

The 2027 Gold Coast International is set to be the biggest year of growth in the tournament’s history. The tournament has become one of Australia’s premier futsal events. Attracting the best teams from not just Australia but around the world. Andrew Parkes is the founder and managing director of the Gold Coast City Futsal Association and an advisory board member at Football Queensland. He says the tournament, and its international reputation, is only strengthening.

“Registrations are actually a step up from what they were last year,” Parkes said.

“We’ve got several teams from New Zealand. At the moment, we’ve got some Pacific Island teams that have expressed interest in coming. We got interest from Japan, and from England as well.

“We’ve got over 140 teams so far, and that’s not including anything from the local areas.”

Over 200 teams attended the 2026 edition, and the Gold Coast International is well set to break that record next year. The figures show the tournament is becoming more than a local competition. It is building a strong national and international presence.

Football Queensland and Football Australia unite behind growth

Parkes believes collaboration has played a major role in the development of futsal in Queensland. The tournament is sanctioned by both Football Queensland and Football Australia. He praised Football Queensland for its work across the sport. He said the organisation has helped create a stronger and more professional futsal system. This relationship between state and national bodies and the event has allowed the Gold Coast to play host to the national competition as well. This ensures shared resources including referees and courts.

“Football Queensland have been a major driving force and a godsend in relation to the development of futsal,” Parkes said.

“We’ve got the nationals the week before the Gold Coast International now. We’re working in harmony and synergy and supporting each other.

“I think the proofs in the pudding, not just with the Gold Coast International, but with the exposure and obviously the diversity of teams that attend. But then the further development in our local leagues, and that’s resulted in.”

E-sports adds another pathway for players and clubs

E-sports has become another major part of the Gold Coast International. Parkes said he had explored the idea for several years and that the tournament allows the community to grow beyond just the physical players on the court. The use of e-sports also allows friends and families to have an interactive experience with simulators and games whilst at the Gold Coast International.

“We launched e-sports about 2 years ago, just with a bit of a light feel. We’ve incorporated the competition into the tournament fees, which is excellent. So it doesn’t cost anybody anymore to be part of it,” Parkes said.

“It actually allows the clubs and academies to extend on their current offerings as it is at the moment and allows gaming players to be part of the club, to be part of the atmosphere and to join and that unity and be part of that sporting community.”

“We had three times the amount of teams that we had from the first year of e-sports. We’re looking to probably even double that again this year, which is really exciting as well.”

New pathways shape the tournament’s future

Parkes wants the Gold Coast International to keep expanding. He is now looking at ways to create pathways beyond the tournament itself. He said the use of its international experiences that can be earned through the tournament is not only about investing in players. But ensuring coaches have a more time-efficient avenue to be involved with futsal. It also gives more coaches the chance to work with players at an international tournament.

“We’ve now created the Gold Coast International All Stars, which is now embraced by many of the coaches and the players,” Parkes said.

“That also provides coaches who don’t have the time or the ability or whatever for the state teams, and the commitment that they need to put in the state teams throughout the year.”

“It allows us to have a lot more outreach to far more coaches that have a lot of passion and enthusiasm, and be part of the Futsal community. They want to build on the players’ abilities but may not have that year-long or eight-month-long exposure that is required by the state Futsal team coaching staff.”

For Parkes, the future is about widening access while continuing to raise standards. The tournament is growing its international reach, strengthening partnerships and creating new opportunities for both physical and e-sports players. The Gold Coast International is no longer just a tournament. It is becoming a broader platform for the development of futsal and its wider community.

For more information on the Gold Coast International and to inquire about competing in the 2027 edition, visit their website.

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