SEEN is spearheading data-driven video content

SEEN

SEEN is the leading provider of data-driven video in the Nordics, providing fully automated solutions that significantly multiply the engagement for the digital customer and employee experience through special unique video – specifically designed for each receiver.

Strategically building value is crucial in managing the attention at hand if the business wants to develop the commercial value that can withstand economic declines over the years in the sporting industry, which means a football club can still engage and attract sponsors and partners averaging in the thousands even through difficult times.

The priority is to identify as many fans as possible by building a list of marketing consents, which is a list of supporters who have allowed the club they back to provide communication directly to them, not via a third party, such as Facebook, that doesn’t provide access to contact information of their supporters.

From tens of thousands to hundreds of thousands of supporters, once the clubs have the consent to be in constant communication with their faithful fans, they can use the same personalised method for years to come that has 50 times higher conversion success rate than newsletters or any traditional method for that matter.

An example of the previous work SEEN has completed has involved a campaign for the Swedish political party Moderaterna, which had linked a video personalisation technology of the modern age with physical direct mail to send out to Swedes living around the world. They collaborated with SEEN to create innovative and personalised videos that talk to each and every recipient one-on-one.

SEEN’s clients who are trusted in Sweden and Norway and around Europe include but are not limited to companies such as DNB, whose main agenda was to increase perceived added value among customers for the organisation, which was made possible by the unique technology that SEEN offers that made it possible, as well as other businesses including coop and VING.

The power of personalised video proved SEEN’s videos outshine and outclass to that of generic videos, their videos deliver three times higher conversions, five times the amount spent with brands to meet customer service requirements as well as seven times the higher engagement.

Turning data into video involves three simple steps starting with the client designing a personalised video of around two, three or more data points and then SEEN collects data based on their Customer Relationship Management (CRM) and build personalisation points around them.

The second step involves combining data points and footage to produce each of the client’s personalised videos, and lastly SEEN sends customers their required and unique videos based on their data automatically in real-time distribution at any scale.

SEEN can greatly improve their engagement for the A-League clubs as well as the semi-professional clubs in the NPL around the country by producing more engaging video content to send out internationally to bring more exposure for football in Australia. It can be hugely beneficial as a whole, not only for football but as a country, as well as giving the recognition we deservedly need.

To find out more information about SEEN and their work, click here

Previous ArticleNext Article

Melbourne Victory partners with The Pass to expand fan experience

Melbourne Victory has added The Pass to its commercial portfolio, with the partnership designed to give supporters more ways to follow the club away from matchday.

The Pass becomes an ‘Associate Partner’ of Victory, while Hickens Hotel has been named the club’s ‘Official Away Game Venue Partner’. The arrangement will see the Russell Street venue host Victory watch parties and provide a dedicated gathering point for supporters during away fixtures.

The partnership also gives Victory supporters access to The Pass’ broader network of more than 200 venues around Australia, extending the relationship beyond a single location.

For Melbourne Victory, the deal forms part of a wider approach to creating commercial partnerships around the supporter experience rather than limiting sponsorship to traditional branding opportunities.

Hickens Hotel will host Victory fans for selected away matches, while The Pass will provide members with access to offers and experiences through its venue network.

The agreement also connects with Victory’s broader business community, with The Pass joining the club’s commercial network and creating potential opportunities for corporate engagement alongside its consumer-facing activity.

The partnership comes ahead of the 2026/27 A-League Men and Ninja A-League Women seasons, with Victory continuing to develop its commercial offering around both its membership base and matchday audience.

For The Pass, football provides a way to bring its network of hospitality venues into the supporter experience, giving fans a physical destination to watch matches when Victory is playing on the road.

The agreement reflects a broader trend across professional football, with clubs increasingly looking to partnerships that can provide tangible benefits to supporters while creating additional opportunities for commercial partners.

‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

Most Popular Topics

Editor Picks

Send this to a friend