Snackr: In-seat delivery for Australian stadiums

The last thing you’d want is to miss the action. You head to the nearest vendor, only to hear the crowd roar as a big moment you’ve missed passes you by. Those days are now gone, with the inclusion of Snackr at your next sporting event. 

Established only a couple of years ago, Snackr is a food and beverage ordering app which has been created so spectators can remain in their seat while items come straight to them. 

The Snackr App, available on iOS and Android, allows fans to browse through onsite vendors and adds convenience to matchday with cashless and cardless transactions that skips all the queues. 

Snackr is a valuable solution for venues, who are committed to improving the spectator experience while addressing any logistical challenges for in-seat delivery with stadiums and events holding different requirements. They are part of Snackr’s six key values: 

  1. Enhance the spectator experience – Give spectators the option to order food and beverages from their seat for delivery or collection.

    All vendors at the venue can be accessed on the app so you can order food and drinks quicker without having to leave your seat. It adds the convenience of skipping those long queues and potentially missing out on key moments.
  2. Drive revenue – Increasing sales by adding more convenience through in-app ordering. Queues are reduced, more spend-per-head is achieved and unlocks sales opportunities by smoothing the demand profile over an event.
  3. Unlock marketing opportunities – Leverage marketing opportunities through push notifications, suggested add-ons and strategic product placement.
  4. Gain insight – Know more about customer behaviour using real stats, specific to your venue. Time-based operational data and dashboard analytics are included. 
  5. Go cashless and cardless – Secure payments can be made through the app which increases service speed, reduces hygiene issues and modernises the revenue stream. 
  6. Drive operating efficiencies – Unlock staffing and inventory management efficiencies by better understanding events in real time.  

Similar to popular food delivery apps such as Uber Eats, Snackr allows spectators to insert their location that will identify onsite vendors nearby and then payments can be made directly through the app.  

They will then get a notification to meet the runner with the food and/or drink at the end of the seating row for efficient delivery and collection. Click and collect will also be an option for users where Snackr can implement collection points. 

For customers, they can also receive suggested add ons and promotions, as Snackr continues to develop exciting ways to build on fan engagement. Their platform can be used to generate more sales with fans able to bundle orders from multiple nearby vendors and push complementary items. Targeted providers can also drive sales for specific products. 

Promotions and discounts for food and drinks can help push sales further. This offers some exciting opportunities to reach further than before.
Individual pricing can be set where customers can pick and choose exactly what they want in a easy-to-use experience similar to Uber Eats.

Promotional discounts can be incorporated during the event to encourage sales, as well as dynamic pricing – the reduction of prices through typically quiet periods can incentivise sales for venues that wouldn’t take place before. 

Working closely with operational teams, Snackr has developed a convenient and revenue-driven in-seat ordering system that is available for a wide range of venues.

Snackr’s ongoing communication between a venue and its team including the General Manager all the way down to the chefs means the software to be utilised will work best for them.

All venues are different with unique dimensions and capacity so Snackr endeavours to be adaptable when it comes to implementing a suitable program for the event. Given the current circumstances of COVID-19, they also ensure that all local government rules and obligations are met at all times.

“If our product would be valuable to you and your stadium then it would be great for you to reach out to let us know we’re on the right track,” Snackr CEO Matthew Lim said to Soccerscene. 

“Essentially the focus of what we’re trying to do is tackle a lot of the logistical solutions for companies using in-seat delivery. 

“It’s not just a case of here’s your software and it will work for you, it’s more about consulting with us and making sure that the products are useful and valuable. 

“We would love if you reach out to us and have that initial chat just to see if what we’re doing would be useful to you, for any live sport events including soccer.”

You can get in touch with Matthew Lim via mlim@snackr.com.au

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Liam Watson is the Co-Founder & Publisher of Soccerscene. He reports widely on football policy, industry matters and technology.

How the Liberty A-League can learn from the incredible growth of NWSL

As the A-League Women’s Grand Final approaches and season comes to an end, it is a time to reflect on a season of incredible growth and broken records.

Similarly to the National Women’s Soccer League (NWSL) post-2015 Women’s World Cup, there was a popularity boost that translated into increased attendances and revenue for the league.

However, as the NWSL continued to rapidly develop, it seems as if the Liberty A-League struggled to consistently grow after a fantastic first round showing that involved a record-breaking 11,471 crowd for the Sydney Derby.

In the top 10 attendances of the regular season, eight feature games played before the new year despite the Matildas set to sell out a 14th consecutive home match before the Olympics commence in July.

The Liberty A-League crowd average is a little over 2,200 per match, which is a great benchmark for future growth but doesn’t do the participation and momentum justice.

The NWSL is a great case study to look at, with the league being formed only 12 years ago in 2012 and its first season started in the April of 2013.

In its formative years, the NWSL averaged an attendance 4,270, with a high of 17,619. A decent foundation but plenty of room to improve in the world’s biggest sporting market.

It wasn’t until the 2015 season where the league was forced into a shortened schedule and some early-season roster instability due to the 2015 FIFA Women’s World Cup in Canada.

The World Cup, which was won emphatically by the USWNT also provided invaluable exposure to the NWSL, which was credited with boosting attendance numbers across the league.

Instantly, teams such as Seattle and Washington who averaged 3,500 crowds per game were selling upwards of 6,000 to their next home game, an immediate resurgence.

So what did the NWSL do to fast-track growth using the World Cup?

Ticket prices

The NWSL, immediately after the 2015 Women’s World Cup pledged to keep the ticket prices consistent within teams, as it sat at $10-$15 USD (AUD $15-$23) across the league.

It was extremely cheap in a saturated and quite expensive US Sports market that allowed the league to use it as a point of difference.

It’s a simple solution that Melbourne City coach Dario Vidosic hinted at for this weekend’s Grand Final in his recent press conference.

Vidosic claimed that “If it was up to him, everyone would be let in for free for Saturday’s final.”

This is simply to create an exciting atmosphere that legitimises the league’s biggest game of the year on a national stage.

Breakaway from Men’s competition

NWSL Commissioner Jessica Berman made an extremely interesting point about the NWSL being its own entity.

Speaking to reporters at the Financial Times’ Business of Football summit in London, Berman said the “superpower” of the NWSL was its “independence” – notably from men’s clubs and leagues, which is not the case in Europe or Australia.

It certainly isn’t an overnight fix by any means but allowing the A-League Women’s to run separately from the A-League Men’s, even if it is just ownership could provide a difference that attracts more fans.

Maintaining local star players

Even in it’s infancy, the NWSL were able to show off USWNT stars like Lynn Williams, Megan Rapinoe and Alex Morgan during their ‘Golden Era.’

It collectively brought in more fans to the stands and increased the league’s exposure in the mainstream media.

It certainly isn’t as easy as that when the prospect of playing for more money and exposure in the US or Europe is a possibility now, but Cortnee Vine provides a great example of a star Matilda willing to be the face of the league to inspire young girls.

If the league are able to keep hold of exciting prospects like Daniela Galic or legends like Michelle Heyman for a few years, it would benefit the league greatly as an entertainment product.

Providing a great fan experience

There was an onus on the NWSL clubs and the league itself to make sure matchdays are an experience that brings fans back.

Two clubs in particular Angel City and San Diego Wave fans host tailgates pre-game near the stadium for anyone to join on top of other activations inside the stadium to connect fans closer to the team.

The WSW Women’s team are a fantastic example of an effort to build support, with their Wander Women program, school clinics, fan interactions and their own social media channels helping them grow slowly but surely.

It’s time the others follow suit in a collective attempt to maximise exposure.

To conclude, the NWSL used the 2015 World Cup as leverage to strike a quick deal with Fox Sports to broadcast 15 games for the rest of that season, cashing in on the national team’s success.

Now it boasts the biggest ever Women’s football media deal in history, with the recent four-year $240 million USD ($324 million AUD) domestic broadcast deal across four major streaming and cable partners.

It will be extremely interesting to see the direction the Liberty A-League takes before it renews its broadcast deal in 2026 as it simply cannot waste this golden opportunity it was presented.

Playermaker: Innovation of data tracking technology

Playermaker is the world’s only foot-worn data tracking device that allows coaches to gather real-time data from each individual player using the devices sensor strapped to their boot.

Playermaker is a sports technology company that was founded in 2017 by Guy Aharon & Yuval Odem who formerly served in the Israeli Defensive Forces.

Playermaker offers sports technology products that are designed to provide valuable data and insights to players, coaches, and teams.

It enables users of all skill levels to measure to seamlessly access a range of data points that can pinpoint the strengths and weaknesses of their game.

Teams in particular can gain a deeper insight into the development of their players using the in-depth statistics that the Playermaker provides.

The company has partnered with hundreds of elite clubs and federations worldwide including a partnership with current Premier League champions Manchester City.

Playermaker is FIFA approved and is the first athlete performance monitoring system to successfully complete the challenge set by the FIFA Innovation Program, gaining the EPTS FIFA Quality certificate.

About CityPlay

Using their partnership with Manchester City, Playermaker also released ‘CityPlay’ that combines Playermaker technology with Manchester City’s Player development methodology.

The app is designed to help your child develop and involves many interesting features that can keep parents or coaches on top of their performances like never before.

Measuring over 25 metrics, CityPlay provides the most relevant data for creating training programs, benchmarking performance and tracking progress. With the metrics that matter you can set goals, measure progress, analyse performance and improve easier and faster.

There is also an option to watch personalised in-app videos from Manchester City coaches and experts to help accelerate your child’s progress.

How it works:

6-Axis Motion Smart Sensors

Built with a gyroscope and accelerometer that samples movement events at 1000 times/sec, which allows the measurement of every micro-movement, including impact with the ground, with the ball and the rotation of each foot.

Strong but seamless straps

Two waterproof sensors (L+R) located inside the durable silicone straps, suitable for all playing conditions. The straps comes in 2 sizes (M / L), to fit kids adults, women and men alike.

Training Highlights

Tracks 15+ football specific metrics including touches, total distance, kicking power, sprint distance and intense turns.

This helps users examine their training performance using the different metrics to help them improve for matchday.

Match Skill Scores with others worldwide

There are three Match Score Factors: Age, Gender and Position.

Scores range from 40-99 for each skill. A score of 99 indicates your performance placed in the top 5% of your segment, while a score of 40 indicates the same, but for the bottom 5%.

This allows players to compare their statistics and scores in each metric with others in the same category to suggest where the player needs the most improvement.

Proprietary Rating System

An objective skills rating system, that covers both physical and technical abilities, obtained during
real world scenarios of match play.

1. Objective, AI-based measurements of both physical and technical skills
2. During in-game situations, without interference
3. Developed using global age and gender benchmarks

Other Features

  • Requires no infrastructure, Wi-Fi or GPS signal to collect data
  • Bluetooth operated Device to sync the data
  • Track your progress over time using trends of past stats that have been recorded

Sky is the limit for Playermaker’s device, and the technology can certainly be adapted in other sports, however the company is currently focusing on maintaining its excellent growth in football.

As the company has expanded in the football industry, it is providing the world stage with incredible innovation that can help clubs of all levels with talent identification, analysis and tactical insights.

The company is yet to partner with an A-League club and there is a huge opportunity for a club in Australia to enhance their data tracking and analysis systems.

As the league starts to prioritise talent identification and player development over the influx of failed marquees, using this technology is a perfect way to improve in that aspect and delve deeper to potentially produce more talented Australian footballers.

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