How a national second division could use mobile-only ticketing

While mobile ticketing has been around for over a decade, its presence is only increasing with some sporting events starting to move to mobile-only ticketing.

In 2019, U.S. Soccer extended a deal with its official ticketing provider Ticketmaster. The deal included plans to use Ticketmaster Presence a platform which replaces paper tickets with digital passes.

Most MLS clubs have been moving to mobile ticketing over the last few years with the Seattle Sounders in 2016 becoming the first MLS team to go fully mobile.

The MLS offers mobile ticketing via the league’s official app and MLS club apps.

There are now many ticketing platforms which offer mobile ticketing.

Australian soccer could use a platform such as TicketCo.

TicketCo was launched in 2013 with an aim to create a user-friendly ticketing solution.

“By providing a frictionless payment journey for the public and a single point of administration for the event organiser, TicketCo is creating the best value for both users and organisers. Through TicketCo organisers can sell both tickets, food and beverages, merchandise and accommodation,” TicketCo said on their website.

Here are the major reasons why Australian soccer should consider a move to mobile only ticketing.

COVID safe

The contactless aspect to mobile ticketing makes the technology extremely important as the FFA will be looking into how to get as many fans into stadiums safely during the pandemic.

TicketCo UK Country Manager David Kenny told fc business of the tracking and tracing ability of the TicketCo platform.

“Our traceability feature can enable football clubs to accurately record the details of everyone who enters the stadium. It works by scanning the ID of the supporter, or colleague when they enter the stadium, via a smartphone or tablet,” Kenny said.

“The information would then be stored accordance with GDPR regulation for the period required by the government for tracing. Once the time frame expires the data would automatically be deleted via an automated process.”

Self-scanning technology for mobile tickets is already in place at the major stadiums in Australia. While it may be expensive for NPL clubs to put this technology in place, it can be integrated quickly.

TicketCo can be integrated into a stadium within two weeks.

David Kenny also believes that the technology is “accessible and affordable to all clubs”.

Convenience and flexibility

Some US colleges have also decided to use mobile only ticketing for their sporting events based on the convenience and flexibility mobile ticketing offers. For the 2020/21 seasons the University of Arkansas and Florida Atlantic University have opted to move to digital ticketing systems.

Vice Chancellor and Director of Athletics at the University of Arkansas, Hunter Yurachek said that mobile ticketing options had been successful in previous seasons.

“Whether it is transferring tickets to family or friends, getting the latest update on gameday changes or self-scanning themselves into the event, our fans now can manage their tickets, at their convenience, by utilizing their smart phones,” he said

“No longer do fans need to worry about forgetting tickets at home or in the car. With mobile ticketing, our fans literally have all of the gameday options they need right in the palm of their hand.”

Florida Atlantic University shared a similar sentiment when announcing their move to mobile only ticketing.

“(A) new and convenient way for fans to access tickets to FAU home games directly on their smartphone. Ease and flexibility to transfer tickets to friends and family,” they said.

Live-streaming

The TicketCo platform can also be used to live-stream matches with both pay-per-view and video on demand options for TicketCo TV.

David Kenny said that the live streams can be viewed on Apple TV and Android TV.

“If stadiums remain closed live streaming will become a key issue. And once physical crowds are welcomed back clubs can simply host ‘hybrid events’ by selling tickets to the stadium alongside virtual tickets,” he said.

“Introducing a robust live streaming solution now will be a sound long term investment for football clubs.”

Either by using the TicketCo platform or adapting similar technology into its own My Football Live app the FFA could create a single area where fans would be able to access both live-streams and tickets.

This would make it very straightforward for fans to have their tickets or view live-streams for Socceroos, Matildas, A-League, W-League, NPL and the new National second division matches.

Data

The data from mobile ticketing, can tell organisers who bought tickets, who tickets were transferred to and who actually attended the event. This would be useful to help market the game.

The demographics of attendees could be analysed to give the FFA an specific idea of who their audience is.

With several benefits to mobile only ticketing, digital only tickets could soon become a reality for Australian soccer.

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Football’s Growth Is Outpacing Council Planning and Clubs Are Paying the Price

Football is growing fast in Australia, but the infrastructure and planning behind it are not. In a Soccerscene-exclusive survey conducted between 19 and 30 January 2026, distributed through our 31,000-strong industry database, grassroots and semi-professional leaders raised consistent concerns that council consultation, long-term facility planning, and funding priorities are failing to match rising participation demand.

The risk is bigger than overcrowded pitches and volunteer burnout. If the foundations of the game cannot keep pace, Australia’s ability to develop talent, retain players, and remain competitive, particularly against structured football nations like Japan and South Korea, becomes harder to sustain.

Football participation in Australia continues to grow at a rapid pace. Local councils frequently emphasise their support for the game and its contribution to community life.

However, feedback from those responsible for administering football at club level suggests this support is not consistently reflected in long-term planning, effective consultation, or infrastructure funding that matches rising demand.

A growing game facing structural pressure

The disconnection can be seen in recent survey findings gathered from across Australia’s football ecosystem, including administrators, coaches, club executives and volunteers working predominantly at grassroots and semi-professionals levels. The results point to a consistent pattern of concern around how local councils are engaging with the game.

When asked how well their local council understands football participation demand, almost two-thirds of respondents (64 per cent) said councils had either a limited understanding or no understanding at all. Only one respondent indicated that their council understood participation demand “very well”.

Concerns extend beyond awareness to process. Three-quarters of respondents (75 per cent) described council consultation with football clubs as either inconsistent or ineffective. This suggests that while engagement may occur, it is often fragmented, reactive or lacking meaningful follow-through.

 

Long-term planning failing to match participation growth

The implications of this are most evident in infrastructure planning. Half of respondents said football facilities are not being planned with long-term growth in mind, with a further 19 per cent indicating planning is short-term only. In other words, nearly seven in ten respondents believe current approaches fail to adequately account for future participation pressures.

Funding priorities continue to challenge football’s expansion

Funding priorities also emerged as a critical issue. Almost half or respondents (47 per cent) identified the lack of prioritised funding as the single biggest council-related challenge facing football, ahead of poor facility design, limited engagement and slow planning processes.

 

Importantly, these concerns were raised by people deeply embedded in the game. The majority of respondents represented grassroots or semi-professional clubs, many holding governance, leadership or operational roles. Underscoring that these findings reflect lived, on-the-ground experience rather than isolated dissatisfaction.

Taken together, the data suggests the issue is not one of individual councils falling short, but of a broader mismatch between football’s rapid participation growth and the frameworks councils use to plan, consult and invest.

The reality on the ground for clubs and communities

The consequences of this misalignment are already being felt on the ground. Findings in a 2024 audit undertaken by Football Victoria affirm that across many municipalities, football facilities are operating at or beyond capacity, with pitches heavily overused across multiple days and codes, increasing wear, limiting recovery time and compromising playing surfaces.

For clubs, this pressure is most visible in how access is allocated. Women’s teams are increasingly competing for already limited training and match slots, often scheduled later in the evening or displaced altogether, despite participation growth being strongest in the women’s game. Junior teams, meanwhile, are frequently compressed into unsuitable or undersized facilities, with multiple age groups sharing spaces not designed for that level of demand.

In the absence of sufficient council-led planning, clubs are left to absorb the consequences. Volunteer administrators are tasked with managing participation growth councils did not anticipate, juggling scheduling conflicts, maintaining deteriorating facilities, and responding to rising expectations from players and families.

Over time, these pressures risk undermining the very outcomes councils say they value. Participation pathways become constrained, equity of access is compromised, and clubs are forced into reactive decision-making simply to keep programs running. What emerges is not a failure of clubs to manage growth, but a system in which demand has outpaced the infrastructure frameworks designed to support it.

How councils interpret and respond to these challenges ultimately shapes how football infrastructure evolves at a local level.

How councils view the challenge

Longstanding Councillor of Merri-Bek, Oscar Yildiz, acknowledges that funding football infrastructure remains one of the most complex challenges facing local government, largely due to competing demands across multiple sporting codes.

“We get requests from AFL, cricket, bowling and a whole range of other sports,” Yildiz said. “With limited funding, councils are constantly trying to balance those competing priorities and direct investment where it will have the greatest impact.”

Yildiz also suggested that funding decisions are influenced not only by council budgets, but by broader political dynamics between local, state and federal governments.

“If all three levels of government aren’t working together, you’re going to have fractures,” he said. “And when that happens, clubs lose, players lose, and communities lose.”

Consultation, another major concern identified in the survey, is an area Yildiz believes councils must continually improve. While he noted that council officers often maintain strong working relationships with local clubs, he acknowledged that bureaucratic delays and staff turnover can weaken engagement and slow progress.

“The biggest issue with any level of government is time,” Yildiz said. “Clubs want issues resolved quickly, whether it’s facility access, maintenance or funding, but processes can be slow. During that time, clubs can lose members, resources and opportunities.”

In municipalities such as Moreland, where football plays a significant cultural and community role, Yildiz believes councils have an added responsibility to recognise the sport’s social value.

“Football engages thousands of people across culturally diverse communities,” he said. “It’s not just about sport – it’s about connection, wellbeing and participation.”

What happens if councils fail to keep pace?

Ultimately, Yildiz argues that the cost of failing to invest in football infrastructure extends far beyond financial considerations.

“It’s about the return on investment for families and communities,” he said. “If clubs aren’t supported to continue operating and growing, the long-term social and health impacts are something we all carry.”

While councils face genuine financial and political constraints, the survey findings highlight a growing expectation across the football industry that infrastructure planning, consultation processes and funding frameworks must evolve alongside participation growth.

The question is no longer whether football is growing. The question is whether council planning is prepared to grow with it.

Football Queensland Locks In Major BildGroup Partnership to Supercharge Facility Growth Statewide

Football Queensland has announced a major new partnership with BildGroup, a move expected to accelerate the upgrade of club facilities, changerooms, clubhouses and synthetic fields across the state. Building on the momentum of record infrastructure investment — and following BildGroup’s role as a Major Partner at the 2025 Queensland Football Convention in October – the alliance positions Queensland football for stronger long-term growth, improved standards, and better resources for clubs and communities.

Building for a successful future

With record levels of investment already secured, the alliance with BildGroup is another reflection of Football Queensland‘s commitment to providing its players and clubs with quality resources and facilities.

Furthermore, as the Official Infrastructure & Surfacing Partner, BildGroup will play a vital role in Football Queensland’s short and long-term future.

“We know that the improvement and upgrading of football facilities is crucial to supporting the ongoing growth of our game, and today’s announcement marks the beginning of a long-term collaboration with BildGroup designed to improve infrastructure planning and elevate facility standards statewide,” explained Football Queensland CEO, Robert Cavallucci.

“As an industry leader in construction, civil infrastructure and sporting surfaces with a commitment to innovation and improvement, BildGroup bring particular expertise in the construction of changerooms, club houses and synthetic fields through their specialist sports field construction business, TurfOne.”

Having already worked together at the 2025 Queensland Football Convention, at which BildGroup stood as a Major Partner, it is clear that both organisations enjoy a shared vision for the game.

A symbolic partnership

This is a collaboration founded on an essential principle: commitment to growth and development. It is not about building short-term or temporary improvements, but about laying the groundwork for a sustainable and exciting future for Football Queensland. .

“BildGroup is proud to partner with Football Queensland in a shared commitment to building strong foundations for the future of the game,” said BildGroup CEO, Stephen Hill.

“For us, this partnership is about more than infrastructure. It’s about supporting local communities and creating opportunities for players, volunteers and clubs to thrive.”

Although the team at BildGroup will be constructing high-quality facilities, leading specialised workshops and delivering online sessions, we must remember the importance of what we are witnessing.

With every blueprint approved, workshop delivered and surface installed, the partnership between BildGroup and Football Queensland will be a driving factor in football development statewide for years to come.

 

About BildGroup

BildGroup is a multi-disciplinary contractor with a strong presence across Australia. Founded in 1979, BildGroup has since grown its workforce and expertise to cover services in civil infrastructure, urban development, landscaping, sports field construction, road profiling and asphalt paving solutions.

They remain committed to delivering projects of the highest quality to their partners, but without compromising on the physical and mental well-being of the team.

For more information about BildGroup and their work, read here.

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