The importance of esports in football

Interest in esports is ever growing, Influencer Marketing Hub reports that in 2020 there are almost half a billion esports followers – and Newzoo predicts that the audience for esports will grow to 646 million by 2023.

Football organisations also have a presence within esports. FC Barcelona, Manchester City and Bundesliga are among the many clubs and leagues who run or participate in esports competitions.

The Entertainment Software Association found that in 2018 there were over 164 million adults in the United States who played video games. With the large amounts of people playing video games it makes sense for football organisations to become involved in this industry.

James Gallagher-Powell of CSM Sport & Entertainment at the ESI (esports Insider) Digital Summer conference said that esports can help football clubs to attract a younger audience.

“In terms of this younger audience, I’m sure that many of you have seen the stats before, probably from a brand sponsor perspective. So why do brands think about sponsoring an esports property over traditional sports property,” Gallagher-Powell said.

“The average age for a Premier League fan is 42 and rising, and no doubt is higher than 42 within developed fan markets like in the UK. This ageing fan base begs two questions to football clubs: How do the clubs ensure their longevity and remain relevant to the next generation of sports fans? And how do they ensure that their club remains attractive to potential sponsors?

“esports can provide the perfect channel for this. It’s a way that clubs can attract a younger audience to their core operations, i.e football, and it can help clubs to safeguard their future popularity and therefore their future profitability.”

EA Sports’ FIFA games have become incredibly popular over the years. FIFA 20 launched on September 27, 2019 and by October 10, 2019 over ten million people had played the game across various gaming consoles.

Although despite this popularity of football games, CSM Sport & Entertainment’s Account Director Debs Scott-Bowden at the ESI Digital Summer conference said that these games were only a small part of the esports world.

“But whilst FIFA and PES are good entry points for clubs to go into esports, for the wider esports communities, these titles are largely considered niche. So for clubs looking to reach a wider audience, football games aren’t necessarily the best route to achieve this.”

Bundesliga has its own Virtual Bundesliga Club Championship. The championship will start on November 10 and will be the third season of the competition. The Virtual Bundesliga Club Championship will feature clubs from both Bundesliga and Bundesliga 2.

The Chief Executive of DFL Deutsche Fußball Liga Digital Sports and DFL Executive Vice-President, Andreas Heyden told SportBusiness in November 2019 about the importance of the VBL.

“The growth of the Virtual Bundesliga since its inception shows how seriously we are taking the whole area of esports. We highly benefit from out club brands and players [being present] but also we have proven to have created ne of the highest degrees of authenticity of the Bundesliga in the virtual world of stadiums, clubs and players,” he said.

Bundesliga is taking its esports approach very seriously and has major plans for the Virtual Bundesliga and hopes it can grow.

“We want to grow the Virtual Bundesliga to become out third competition brand, alongside Bundesliga and 2. Bundesliga in regards to media rights, participation of clubs and users in the open series.”

“There are not many leagues who are committed as we are to create an eFootball league, with the amount of focus we are giving and the investment we are providing.”

In Australia, Football Federation Australia has the E-League.

Matches are streamed live on twitch. The finals of the 2020 edition of the series unfortunately had to be postponed due to COVID-19. The finals were due to be held at an event in Melbourne on May 9.

At the end of 2017 when the E-League was announced then FFA Head of Commercial, Marketing and Digital, Luke Bould, spoke about the appeal of an esports league.

“FFA’s strategy is to build a competition that provides FIFA competitors with the ability to represent their favourite A-League clubs and create more fans for the A-League and Westfield W-League. This is also a great way to connect the League more globally and in particular, with an Asian audience who love football and FIFA, but may not yet know the A-League.”

During the A-League COVID-19 shutdown, a tournament was also organised which featured both gamers and A-League players.

It is great to see that FFA and the A-League does take esports seriously and is following the lead of other leagues such as the Bundesliga. The FFA should continue to do so and look into expanding its esports properties.

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‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

LaLiga and CANAL+ strengthen anti-piracy alliance across nearly 50 countries

LaLiga and CANAL+ have strengthened their partnership with a new anti-piracy agreement covering almost 50 countries. The deal spans Europe, Sub-Saharan Africa and Haiti. It brings together the league’s anti-piracy capabilities with CANAL+’s technology, intelligence and enforcement resources. The move reflects a growing commercial priority for sports rights holders. Protecting live content has become essential to protecting the value of broadcasting deals.

LaLiga and CANAL+ will share intelligence and coordinate their response to illegal distribution networks. They will also work on joint investigations and enforcement activity. The partnership builds on an existing relationship between the two organisations. CANAL+ distributes LaLiga content across multiple international markets. The new agreement now takes their relationship beyond broadcasting.

The partnership creates a joint focus on protecting the underlying value of the rights being sold. While broadcasters invest heavily in football rights, illegal streaming undermines revenue and weakens the commercial proposition of legitimate broadcasters.

LaLiga’s latest figures highlight the importance of audiovisual income to professional clubs. Broadcast revenue across Spanish professional football fell 5.2% to $2.3 billion (1.43 billion Euros) in the 2024/25 season. Commercial revenue reached $2.4 billion (1.58 billion Euros) and became the largest revenue source.

Piracy therefore represents a direct business risk. Illegal access can reduce the value broadcasters place on future rights packages, ultimately affecting the money flowing back into clubs and competitions.

LaLiga and CANAL+ are responding by pooling resources. For CANAL+, the agreement also protects its investment in international sports rights. The broadcaster operates in nearly 70 countries and has expanded its relationship with LaLiga alongside its international growth. For LaLiga, stronger enforcement can help protect the value of its global media proposition.

The partnership also carries implications for the wider sports industry. Rights holders increasingly need technology, legal expertise and cross-border cooperation to tackle illegal distribution. The message is clear. Winning a rights deal is only part of the commercial battle. Sports organisations and broadcasters must also protect the content once it reaches the market.

LaLiga and CANAL+ are betting that closer cooperation can make that protection more effective. This agreement may provide a model for other leagues and broadcasters facing the same challenge.

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