fbpx

TicketCo Media Services a silver lining for Covid-19 ravaged clubs

TicketCo have come up with a way to turn a negative situation into a positive with their pay-per-view Media Services.

When Covid-19 swept across the world, clubs were left wondering about ways to generate revenue with limited to no fans in attendance.

With countries such as the UK still working towards getting supporters back in stadiums, particularly for the English Premier League, TicketCo have come up with a way to turn a negative situation into a positive with their pay-per-view Media Services.

It’s been just over a year since the coronavirus pandemic made its way to nations other than China, prompting the postponement or cancellation of major events.

In that time, sport organisations and media outlets have had to adapt. We’ve seen new streaming services pop up and the need for pay-for-view type services which TicketCo can provide, to make up for lost matchday attendance.

For supporters at home, they need the best possible viewing experience. As part of their streaming service, TicketCo can offer user friendliness as of utmost importance, a smooth process for ticket purchasing by the end user, versatility to watch not just on TV, as well as high definition quality sound and video.

TicketCo can also work closely with organisations to ensure that everything goes to plan, including a secure URL to the stream that isn’t copied or shared without permission, keeping the match available for sale until it starts & during event, customer data integrating with the club’s customer relationship management (CRM) system, no up-front investment for the broadcasting part of production, the offering of club merchandise, and easy-to-use technology that gives access to graphics.

Just like the clubs and leagues, TicketCo have changed the way they provide their service. It’s now become more important than ever to have a digital element to your craft, where they saw a new opportunity pop up to assist teams that needed a pay-per-view alternative.

TicketCo Media Services has become a video-on-demand solution that aligns with their event payment platform, so the ticket office can cater for online broadcasting. It puts the supporters (end user) at the forefront to deliver them a smooth and enjoyable experience.

TicketCo ensures that fans are able to watch all content on a variety of devices to make sure they aren’t pigeonholed with how they can watch. Having that freedom to watch from a TV, phone, tablet, desktop or whatever it might be promotes good fan experience and less annoyed ones.

There have already been lower league clubs embracing this technology and shows that most clubs are capable of utilising TicketCo’s offering.

TicketCo is a hugely versatile platform and a true disrupter,” FC Isle of Man commercial director Ty Smith said.

“The platform provides the club with cutting edge technology and capabilities that even professional clubs can only dream of.”  

National League club Altrincham FC is another side that has seen the benefits of pay-per-view streaming, being able to provide fans with access to all of their home games this season.

“Club’s that don’t explore live streaming are crazy, to put it simply,” Co- chairman Bill Waterson said.

“Our partnership with TicketCo proves that you don’t have to be a big club to provide a professional service to supporters.” 

TicketCo Media Services is building on the future of media technology through AWS, the leading cloud technology provider. It hoped that lower league clubs can take full ownership of their digital content and monetise it through a platform like TicketCo Media Services.

It can be handled from a league level instead of club level, so that teams can offer their fans a range of packages, including physical home tickets and virtual away tickets, or virtual home and away tickets for anyone wanting to view games from overseas.

Leagues can also think about branding involvement, so that this is relevant for the viewing audience. Graphics can be used in a similar manner to what we see in top leagues on commercial TV channels. It adds another layer of advertising opportunities, as TicketCo Media Services have an ‘up-sell’ functionality that promotes and sells other products to supporters while fans go and purchase their digital match tickets.

Lower league clubs tend to have a very loyal follower base, but this has the potential to grow with an effective streaming provider such as TicketCo Media Services.

By the time the 2021/22 season kicks off in lower leagues across the UK, it’s expected that there will be full online coverage and monetization of every match. TicketCo Media Services see this as a positive aftermath of Covid-19, where a widespread crisis has created an unexpected silver lining for recovering clubs.

Avatar
Liam Watson is a Senior Journalist with Soccerscene. He reports widely on international football policy, industry matters and industry 4.0

Mediacoach: LaLiga’s secret weapon

Coach using mediacoach

Developed by LaLiga, Mediacoach is a video analysis platform which ensures that all 42 LaLiga clubs are able to analyse practically all of the tactical, technical and physical aspects of their own side and their rivals.

In football, the smallest details can be key to deciding the outcome of a match. Mediacoach allows for all clubs from LaLiga Santander and LaLiga SmartBank to have access to a depth of tactical analysis like no other. The comprehensive live in-match data covers a range of football statistics including distance covered, player positioning, speed and ball movements.

Big Data is critical to football in the modern era, and this initiative is a fine example of how LaLiga is leading football in an innovative fashion.

Having been introduced to Spanish football in 2010, Mediacoach has grown to have over 430 club staff across 42 clubs utilising the tool. Mediacoach is hoping to expand their features to ensure that even more groups, from club trainers to media partners, can benefit from it.

This season alone has seen a multiplication of the number of cameras in the stadiums in order to progress real-time data tracking to new levels, whilst making the tool available to more users via the cloud.

Coaches like Atletico Madrid’s Diego Simeone, Real Madrid’s Zinedine Zidane and Barcelona’s Ronald Koeman (plus their extensive coaching staff) have Mediacoach at their disposal every week. The tool allows for detailed pre-match report, video analysis, accumulated reports to run through all potential on-field scenarios and developments, performance statistics, tactical camera footage and post-match reports.

Ricardo Resta, director of LaLiga’s sports area and the Mediacoach platform, credited the ambitious nature of the world-first initiative.

“The use of data is a huge differentiator for the global sports industry. With Mediacoach we are ensuring that the best information can be accessed by all LaLiga clubs, no matter their size. It’s how we ensure that the league grows as one,” he said.

“Multi-camera technology is able to track movements on a football pitch down to very fine margins. Increasing its use in LaLiga stadiums provides even higher levels of accuracy so that coaches can make informed decisions in the heat of the moment.”

Football Queensland upgrades their Club Support Hub

Football Queensland (FQ) has announced an upgrade to their Club Support Hub so that it's more tailored for clubs and volunteers across the state.

Football Queensland (FQ) has announced an upgrade to their Club Support Hub so that it’s more tailored for clubs and volunteers across the state.

The Hub provides a go-to destination for club administrators to access important resources, guides and assistance with club processes and procedures.

“Football Queensland is proud to strengthen our support of the dedicated volunteers in our game by making it even easier for clubs to download resources and guides from FQ’s Club Support Hub,” FQ President Ben Richardson said. 

“A valuable asset for clubs across Queensland, the Club Support Hub is a fantastic example of FQ’s commitment to investing in resources to make the job easier for the volunteers who run our clubs, as outlined in our Strategic Plan.”

Focussing on five key areas, the Club Support Hub is a vital place for up-to-date information on administration, digital & media, coaching, women & girls and the facilities hub. It ensures the future of football is well supported for community participation.

“Launched in January, Football Queensland’s Club Support Hub has proven hugely popular amongst our clubs with over 2,800 views of the webpage, FQ CEO Robert Cavallucci said. 

“Clubs have taken full advantage of FQ’s free graphic design support, with club-specific Play Football graphics created for 30 clubs across all 10 zones in recent months and 160 clubs currently accessing graphic design templates and resources through FQ’s Club Marketing Portal. 

Clubs are also downloading FQ’s Club Marketing Guide, Play Football Retention and Recruitment Guides for advice on retaining membersgrowing their participation base and creating a presence within the local community. 

“Since its initial launch, the Club Support Hub has been upgraded with a new layout focused on five key areas; administration, digital and media, coaching, women and girls, and the Facilities Hub, making it easier to navigate for club volunteers looking for specific resources. 

“A host of new club support guides have also been added to the Hub in recent weeks, including a Club Coach Coordinator Guide and Blue Card Club Guide. A range of new SAP Community Club resources have also been designed to assist clubs in delivering high-quality participation experiences. 

“Football Queensland is proud to be providing this unprecedented level of support to our clubs and volunteers across the state, and we encourage clubs at all levels of the game to visit the Club Support Hub to access the extensive suite of resources on offer.” 

The Club Support Hub can be viewed here.

Why Mobile Connectivity is now a critical service in stadiums

As stadiums across the world begin to welcome back crowds, clubs are looking to improve the overall experience for fans in a post COVID-19 world.

Mobile connectivity continues to be an increasingly important utility in stadiums, with fans now somewhat expecting the service at the football grounds they visit.

UK company Wireless Infrastructure Group (WIG) own and operate the nation’s largest selection of indoor mobile networks, serving over 1.25 billion visitors each year.

Working with all UK mobile network operators, WIG have direct experience in designing, installing and operating mobile infrastructure and lead the market in network deployment and management in stadiums and sports venues.

2020 saw the biggest ever growth in the UK for mobile devise usage, with users trying to stay connected whilst offices, businesses and venues were closed due to the pandemic.

These figures are expected to increase again in 2021, with mobile device usage now exceeding time spent watching live TV.

Vijay Sodiwala, Commercial Director at WIG, believes that these increases during the COVID period will impact supporters’ expectations of the matchday experience in stadiums.

“It is inevitable that fan behaviour will have changed significantly in terms of how much they interact with their mobile devices and the quality of connectivity and service they expect as part of their overall stadium experience,” he told fcbusiness.

“Fans will expect dedicated coverage and a high-speed data capability allowing them to access the internet, stream videos, interact on social media, text and make calls to friends and family before, during and after matches.

“They will be less tolerant of a poorer mobile experience, especially in venues that are charging them to attend events.”

Sodiwala explains the best possible way to address poor mobile connectivity in stadiums.

“Outdoor networks (such as masts, towers and rooftop installations) are just not designed to deliver the capacity that is needed when you have stadiums operating at full capacity and it is no longer appropriate to look to the mobile network operators to solve these problems for us,” he said.

“The most efficient solution for enabling properly dimensioned mobile services within a stadium is a distributed digital network approach.

“This is a single network deployed around the stadium that can support all of the mobile network operators and all of their technologies (2G, 3G, 4G and 5G) at the same time. It can also support private network capabilities that stadiums operators and clubs have started to use as a secure, high capacity, flexible and lower-cost alternative to WiFi and traditional wired networks.”

Leading stadium owners and clubs across the UK, including Premier League clubs, have teamed up with WIG to create their own dedicated infrastructure solution.

“Stadium owners and clubs have started to look at investing in their own network infrastructure and partnering with Wireless Infrastructure Group to design, deploy, operate and maintain their stadium networks and provide the interface to the mobile network operators to enable service.”

Sodiwala outlined that because of the rapidly changing behavioural habits of fans, it is an appropriate time for clubs to invest in technology to improve their digital strategic footprint.

“The pandemic has resulted in a seismic shift in consumer behaviour with an increased reliance on mobile devices and adoption of digital technologies,” he said.

“Think of how much our daily interaction has gone digital – from attending meetings to ordering groceries – and stadiums are not exempt. Fans will understandably be relived to return to live events, but their expectations on stadium experience will be markedly different.

“Some of our stadium partners (clubs) have seen the restrictions imposed on us by the pandemic as an opportunity to address this.

“Firstly, to use digital as a more effective way of engaging and connecting with fans through a more immersive and content rich experience. Secondly, clubs are looking at capturing operational efficiencies which have the potential to improve the bottom line – mobile ticketing, in- seat ordering, and mobile payments are the sort of things that come to mind here.

“Underpinning all of this of course is the realisation that high quality mobile service is key to a successful digital strategy.

“A desire to drive fan engagement, improve stadium experience and reduce operational costs certainly feels like a strong response from clubs in a post-pandemic environment. Investing in the right infrastructure approach with the right partner is the first step on that journey.”

More information on the Wireless Infrastructure Group can be found here: https://www.wirelessinfrastructure.co.uk/

© 2020 Soccerscene Industry News. All Rights reserved. Reproduction is prohibited.

Most Popular Topics

Editor Picks