Paddy Steinfort appointed as Performance Director of Football Australia

Paddy Steinfort is a highly credentialed and experienced addition as the new Performance Director at Football Australia.

Football Australia has announced Paddy Steinfort as the new Performance Director.

Steinfort is set to take up his role from July 1, 2021 and will arrive as a highly credentialed and experienced addition from Major League Baseball team Boston Red Sox, where he most recently held the position of Senior Performance Coach.

His impressive career features several sporting organisations and high-performance environments in Australia and the United States, with his previous roles including Philadelphia 76ers, Toronto Blue Jays, Philadelphia Eagles and Adelaide Football Club.

He was also the Managing Director of Leading Teams New Zealand, where he played a vital role developing high performance cultures, teams and leaders across a number of sports around the globe, delivering innovative and tailored programs to organisations in leadership and high performance development.

At Football Australia, Steinfort will oversee the High Performance of all national teams, including the Socceroos and Matildas.  His appointment highlights Football Australia’s strategic shift from a more administratively focused role to one dedicated towards working with the organisation’s highly experienced and skilled national team staff to enhance the high-performance environments around the national teams.

Football Australia CEO James Johnson identified Steinfort as a perfect fit for the strategic direction the organisation is heading in.

“Following an extensive recruitment process, Paddy was the stand-out from a highly competitive and global set of candidates. He brings an outstanding set of skills, cutting-edge global experience and high-performance knowledge and acumen to Football Australia,” Johnson said.

“Our national teams face some very unique challenges – players are located across the globe, they only gather a handful of times during the FIFA windows, qualification for major tournaments in Asia requires significant travel, and our players compete in some of the most demanding leagues and play for some of the most high profile sporting organisations in the world.

“We believe that Paddy is the ideal person to help us meet the challenges of modern-day international football and at the same time develop and implement innovative performance strategies for our teams and players.  He will work in close partnership with our very experienced coaches to play a vital role in enhancing a culture of high-performance for our teams to perform at their optimum as we enter into a crucial period for our national teams.”

Head of Technical Direction, Pathways and Coach Education, Trevor Morgan applauded the appointment – who sat alongside James Johnson and Board member Amy Duggan on the recruitment panel.

“We are genuinely excited about the appointment of Paddy. He is an excellent communicator who understands the needs of elite athletes through experience he has developed across a range of professional sports at the highest level,” Morgan said.

“His appointment is well timed for our organisation and the strategic direction we are taking with our high performance and national teams.

“Paddy’s expertise and diverse skillset will help us evolve our practices with the cutting edge initiatives to improve performance on the global stage as we embark on a busy schedule of national team activity going forward.”

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‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

Football West and Keystart announce three-year grassroots partnership

Football West has secured a new three-year naming rights partnership with Keystart, strengthening commercial support for Western Australia’s grassroots football competitions.

From the 2027 season, the men’s State League will become the Keystart State League, with the partnership covering the State League Night Series, Division One and Division Two competitions across First Team, Reserves and Under 18s, as well as the State League Awards.

The partnership will also see Football West rename its annual Junior and Senior Country Week carnivals Keystart Country Week from this year. The event brings regional football associations together in Perth during the September school holidays.

Keystart CEO Mark Tomasz said the partnership would provide the organisation with an opportunity to connect with Western Australians through grassroots football while supporting its broader home-ownership mission.

“We are proud to partner with Football West and support local grassroots football,” Tomasz said.

Football West CEO Jamie Harnwell said the organisation was delighted to secure the three-year commitment, describing the partnership as an important boost for the State League and Country Week.

“These are exciting times for grassroots football in WA,” said Harnwell.

The deal gives Keystart a significant presence across senior and regional football in WA, while providing Football West with longer-term commercial backing for two key areas of the state’s football ecosystem.

Keystart, a WA Government initiative, has supported more than 126,000 Western Australians into home ownership since 1989 through low-deposit and shared-equity home loans.

Partnerships of this kind play an important role in strengthening the grassroots sporting ecosystem, providing organisations with the commercial support needed to deliver strong community participation opportunities. They also give businesses a meaningful way to connect with local communities while contributing to the long-term growth and sustainability of the sport.

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