How KEEPUP will revolutionise football in Australia

Late last week, the Australian Professional Leagues (APL) launched their new $30 million digital platform KEEPUP.

The main aim of the new digital hub is to convert a larger proportion of the 8 million football fans in this country into supporters of Australia’s premier domestic competitions.

“The platform was delivered to broaden and enhance the fan experience, connecting A-Leagues fans and international competition fans in one place,” a statement from the APL read.

“In its current form, the platform will focus on creating and curating content to bring fans close to the game however they choose, with significant expansion planned into the future.

“KEEPUP will feature compelling content from the best of the A-Leagues, European and world football, the Socceroos and Matildas, NPL, and FFA Cup.

“A-League clubs’ content hubs will also be integrated onto the platform to ensure fans are offered the most comprehensive football resource available in Australia.”

KEEPUP, across their website and app, have already begun producing a wide array of content from breaking news stories, expert columns from football journalists, articles on football culture, video productions and in-depth analysis features, not just on the A-League, but world football.

The KEEPUP team is led by Optus’ former director of sport Richard Bayliss, who is in charge of the editorial, social media and production practices across the platform.

KEEPUP will have a strong impetus on keeping editorial independence and not cheerlead for the APL and its clubs at every opportunity.

“Day one of the launch we had two A-League CEOs complaining about criticism on our platform, this is all about being authentic and you can’t have a propaganda site,” APL Managing Director, Danny Townsend, told the Sydney Morning Herald.

“Football fans are extremely discerning and the minute they see something that is not authentic…they’ll call that out.”

Alongside the diverse content on the platform, KEEPUP will look to innovate in ways which will engage new audiences and provide those they already have connected with, with unique experiences.

“This is just the beginning,” Chief Commercial Officer at the APL, Ant Hearne, said.

“We have a bold plan to evolve KEEPUP into an unparalleled global digital hub, expanding functionality beyond a content base to include gamification, e-Commerce, ticketing, second screen live stadium experiences and loyalty programs.”

Other codes in Australia such as Cricket, AFL and NRL have all invested heavily in their own digital content over time, however the $30 million digital investment from the APL is playing to the strategic advantages that football has over other sports.

“I look at what the other sports are doing and they’re very much wed, fortunately, to TV deals that mean they don’t need to do what we’re doing,” Townsend told the SMH.

“We’re in a situation where we’ve got an enormous base, we’ve got the youngest fan base of any sport in the country who are all digital natives. We’re going to get into the direct-to-consumer business and that will preserve the long-term revenues and build the football economy.”

If you register an account on KEEPUP (which is free to do so), you will receive a four-week trial to Paramount+ – the service which is showcasing the majority of Australian football games for the next five years.

This offer is a slice of things to come between the APL and their new broadcast partner ViacomCBS, with future plans for content from the digital platform to be integrated further into the Channel 10 Network and Paramount+.

“What Channel 10 and ViacomCBS bought into was our strategy,” Townsend told the SMH.

“The ViacomCBS deal was a really critical one for us on many levels financially, but equally the reach it delivers us. But importantly, the owners have continued to invest and put their money where their mouth is.

“The sports media and commercial landscape is changing and the days of sports just serving up content on television, taking a big cheque and playing sport are over. It’s changing in a way that requires sports to take the initiative and connect with their fans.

“We’ve got to become an entertainment business because at the end of the day, if we’re going to grow revenues of the sport, we need to engage our fans more effectively.”

The APL’s KEEPUP platform has only been around for just over a week, but its long-term agenda has the potential to change the perception of the game in this country.

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‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

Football West and Keystart announce three-year grassroots partnership

Football West has secured a new three-year naming rights partnership with Keystart, strengthening commercial support for Western Australia’s grassroots football competitions.

From the 2027 season, the men’s State League will become the Keystart State League, with the partnership covering the State League Night Series, Division One and Division Two competitions across First Team, Reserves and Under 18s, as well as the State League Awards.

The partnership will also see Football West rename its annual Junior and Senior Country Week carnivals Keystart Country Week from this year. The event brings regional football associations together in Perth during the September school holidays.

Keystart CEO Mark Tomasz said the partnership would provide the organisation with an opportunity to connect with Western Australians through grassroots football while supporting its broader home-ownership mission.

“We are proud to partner with Football West and support local grassroots football,” Tomasz said.

Football West CEO Jamie Harnwell said the organisation was delighted to secure the three-year commitment, describing the partnership as an important boost for the State League and Country Week.

“These are exciting times for grassroots football in WA,” said Harnwell.

The deal gives Keystart a significant presence across senior and regional football in WA, while providing Football West with longer-term commercial backing for two key areas of the state’s football ecosystem.

Keystart, a WA Government initiative, has supported more than 126,000 Western Australians into home ownership since 1989 through low-deposit and shared-equity home loans.

Partnerships of this kind play an important role in strengthening the grassroots sporting ecosystem, providing organisations with the commercial support needed to deliver strong community participation opportunities. They also give businesses a meaningful way to connect with local communities while contributing to the long-term growth and sustainability of the sport.

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