Football Australia announces Legacy ’23 Ambassador Program

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Football Australia has announced the line-up set to represent the Legacy ’23 Ambassador Program in the lead up to the FIFA Women’s World Cup Australia & New Zealand 2023.

With the 2023 edition of the tournament expected to be the biggest and best ever to be staged – as well as the first to be hosted in the Southern hemisphere – the Legacy ’23 Ambassador Program will play a critical role in raising awareness and advocacy for the variety of important initiatives set out in the Legacy ’23 Plan.

The Legacy ‘23 Plan has been developed to shape empowering opportunities and deliver tangible outcomes for the next generation of Australians – both on and off the field.

With the full Legacy ’23 squad member line-up to be unveiled over the coming weeks, the first Ambassadors to be announced are:

  • Julie Dolan AM, Inaugural Captain and Matildas Cap #1 (Australian Women’s National Team)
  • Kate Jenkins, Australia’s Sex Discrimination Commissioner, and member of the Australian Human Rights Commission
  • Awer Mabil, current Socceroo, Cap #597 (Australian Men’s National Team)

Football Australia Chief Executive Officer James Johnson on the program:

“As one of the nation’s most loved sports, played in every community across the country, we are so proud to partner with a diverse and enthusiastic group of trailblazers to support and advocate for Legacy ’23.

“Each Ambassador brings a passion for the game and a genuine belief in its ability to shape and contribute to Australian society through our hosting of the FIFA Women’s World Cup 2023TM.  They have a deep care for the community and drive to do what’s best for the future of our game, and we can’t wait to see what we can achieve together.”

The Legacy ’23 Plan, developed by Football Australia, will ensure Australia realises the long-term benefits that hosting this prestigious global sporting event can have on every community across the country. From economic, social, physical, and mental health benefits, to its promotion of social cohesion and multicultural inclusion, Legacy ’23 will introduce new and expand upon existing programs to ensure the future of football in Australia is stronger than ever before.

The programs will aim to increase participation, deliver more inclusive community facilities, optimise high performance and development pathways, build capacity in women’s leadership to shape the future of Australian sport as well as boost tourism, trade and international relations as Australia and New Zealand recover from the global pandemic.

As the world’s biggest women’s sporting event, it is expected that over a billion people across the world will tune in to watch the FIFA Women’s World Cup 2023 and that the growth of women’s football will continue with a forecasted 407,000 new female participants by 2027.

For more information on Legacy ’23 head to https://www.footballaustralia.com.au/legacy23

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‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

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Image Credit: FC Bayern Munich

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

Football West and Keystart announce three-year grassroots partnership

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Image Credit: Football West

Football West has secured a new three-year naming rights partnership with Keystart, strengthening commercial support for Western Australia’s grassroots football competitions.

From the 2027 season, the men’s State League will become the Keystart State League, with the partnership covering the State League Night Series, Division One and Division Two competitions across First Team, Reserves and Under 18s, as well as the State League Awards.

The partnership will also see Football West rename its annual Junior and Senior Country Week carnivals Keystart Country Week from this year. The event brings regional football associations together in Perth during the September school holidays.

Keystart CEO Mark Tomasz said the partnership would provide the organisation with an opportunity to connect with Western Australians through grassroots football while supporting its broader home-ownership mission.

“We are proud to partner with Football West and support local grassroots football,” Tomasz said.

Football West CEO Jamie Harnwell said the organisation was delighted to secure the three-year commitment, describing the partnership as an important boost for the State League and Country Week.

“These are exciting times for grassroots football in WA,” said Harnwell.

The deal gives Keystart a significant presence across senior and regional football in WA, while providing Football West with longer-term commercial backing for two key areas of the state’s football ecosystem.

Keystart, a WA Government initiative, has supported more than 126,000 Western Australians into home ownership since 1989 through low-deposit and shared-equity home loans.

Partnerships of this kind play an important role in strengthening the grassroots sporting ecosystem, providing organisations with the commercial support needed to deliver strong community participation opportunities. They also give businesses a meaningful way to connect with local communities while contributing to the long-term growth and sustainability of the sport.

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