Mel Mallam appointed to Football Australia as General Counsel

Mel Mallam

Football Australia have announced the appointment of Mel Mallam as General Counsel.

Mallam returns to Australia having lived in Zurich of Switzerland for the past 15 years, working with several global brands and will commence with Football Australia on October 1 2022.

Mallam’s extensive history within sport has seen her work on two FIFA World Cups, the London 2012 Olympic Games, and an array of International and European Summer and Winter sporting events. Mallam’s first job in sport was also at the Sydney 2000 Olympic Games.

At FIFA, Mallam negotiated some of the world’s first digital media agreements in sport – with Facebook, Twitter, and Google, including the development of the first application for FIFA for the FIFA World Cup. This led her to segue into technology, working for global technology company Parallels as their global General Counsel (software and platform as a service) and then as Head of Legal and Compliance for fast-growing unicorn track Swiss scale-up Beekeeper – SAAS product for frontline workers.

Mallam has also previously held roles as Head of Legal and Compliance for Swiss watchmaker Breitling, Managing Director of Repucom in Switzerland, Senior Legal Counsel with the European Broadcasting Union/Eurovision (the European alliance of public service media) and Commercial Legal Counsel with FIFA when she joined them as one of the first Australians to do so in 2008.

Football Australia Chief Executive Officer James Johnson was delighted to appoint Mallam, who will be a member of the Football Australia Executive Leadership Team, to such an important and expanded role as the organisation continues to drive forward the bold and ambitious 15-year vision embodied by the ‘XI Principles for the future of Australian football.

“Mel will bring an outstanding set of skills, experience, and football acumen to Football Australia. She was the strongest candidate in an extensive recruitment process and will play a key role in Australian football,” Johnson said in a statement.

“Mel is not just a lawyer who likes football or works in sport. She has formal academic sports law qualifications, experience as an athlete and administrator and an understanding of both football and sport from grassroots to elite. Mel previously sat on several sporting association boards including Capital Football.

“Mel is well placed to help drive our strategic agenda and, our football structural reform, commercial, regulatory, governance and integrity priorities.

“Mel’s 20 years of experience covers leadership roles across a number of global organisations and industries including with FIFA in Zurich, and we look forward to welcoming her back to her place of birth, Australia.”

Mallam grew up on a farm in the Northern Rivers of New South Wales and was one of the first to graduate with Australia’s first ever double degrees in Sport and Law at Southern Cross University.

Mallam was excited to be returning to Australia and join Football Australia in this key role,” Mallam said via press release.

“Football took me to Switzerland fifteen years ago to work with FIFA and now it is bringing me home to work for Football Australia in my home state of New South Wales.

“I look forward to joining Football Australia at such an exciting period for the sport and being part of the new management team, that is driving a fresh 15-year vision and clear strategic agenda for the sport.”

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‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

Football West and Keystart announce three-year grassroots partnership

Football West has secured a new three-year naming rights partnership with Keystart, strengthening commercial support for Western Australia’s grassroots football competitions.

From the 2027 season, the men’s State League will become the Keystart State League, with the partnership covering the State League Night Series, Division One and Division Two competitions across First Team, Reserves and Under 18s, as well as the State League Awards.

The partnership will also see Football West rename its annual Junior and Senior Country Week carnivals Keystart Country Week from this year. The event brings regional football associations together in Perth during the September school holidays.

Keystart CEO Mark Tomasz said the partnership would provide the organisation with an opportunity to connect with Western Australians through grassroots football while supporting its broader home-ownership mission.

“We are proud to partner with Football West and support local grassroots football,” Tomasz said.

Football West CEO Jamie Harnwell said the organisation was delighted to secure the three-year commitment, describing the partnership as an important boost for the State League and Country Week.

“These are exciting times for grassroots football in WA,” said Harnwell.

The deal gives Keystart a significant presence across senior and regional football in WA, while providing Football West with longer-term commercial backing for two key areas of the state’s football ecosystem.

Keystart, a WA Government initiative, has supported more than 126,000 Western Australians into home ownership since 1989 through low-deposit and shared-equity home loans.

Partnerships of this kind play an important role in strengthening the grassroots sporting ecosystem, providing organisations with the commercial support needed to deliver strong community participation opportunities. They also give businesses a meaningful way to connect with local communities while contributing to the long-term growth and sustainability of the sport.

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