TikTok: The platform of choice for young football fans

Social media platform TikTok is quickly becoming a primary service for reaching young football fans across the world.

TikTok is used to create a variety of short video clips, with millions of users engaging with content every day.

The company continues to grow at a rapid pace, with over 800 million app downloads in 2020, beating rivals such as Facebook, Instagram and WhatsApp in the process.

Football leagues and clubs all over the world have utilised the platform to build their global brands.

Spain’s La Liga has reached 1.9 million followers in a year and a half of activity, with the demographic of this audience notably young.

“Our followers are young people (mostly part of Generation Z) from all over the world, people who want to discover content that they will not find anywhere else,” Alfredo Bermejo, director of digital strategy at La Liga, told the La Liga Newsletter.

“Everything we post is specially designed for this audience with the aim of entertaining them and creating engagement. We want them to know that following La Liga on TikTok is to consume content from the best league in the world.”

Real Madrid and FC Barcelona are the two most followed clubs on TikTok and have increased the profile of football on the service, but creating campaigns that global audiences have engaged with has been just as effective.

“We have created two of the biggest and most successful (social media) challenges in the history of TikTok,” Bermejo explained.

“Every week there are new trends that we pay attention to in order to remain an active part of the community.”

A recent initiative encouraged followers of the La Liga TikTok account to replicate the different goal celebrations of players in the competition.

Videos were posted with the hashtag #ViveLaLiga, with Bermejo revealing the campaign earned over 63 million views and trended in 21 countries.

These types of figures offered an added value for La Liga’s global partners, including Puma and Santander.

Soraya Castellanos Hidalgo, partnerships manager of TikTok in Spain, believes initiatives like this showcase where the social media platform thrives.

“Our mission is to inspire and offer our community a space for creative expression and a fun and positive experience with an enormous diversity of content,” she said.

Other La Liga content on their TikTok account is made attractive by a strong use of music, alongside an informal tone for the most part.

Bermejo explained that for the emerging young audience, all the content related to the league’s clubs, from training sessions to the way the players are dressed, is vital to make an impression.

“TikTok has allowed us to get closer to Generation Z and thus understand the tastes and preferences that these fans have today,” he stated.

“This also helps us to analyse what the fan of the future will be like.”

A new fan’s first contact with football “is likely not a 90-minute televised match, but a video with highlights and music on TikTok, or with images of player challenges during training,” Bermejo claimed.

Sevilla FC has used TikTok since June of 2019 and now has over 275,000 followers on the social media site.

The club emphasised that posts on this social network feel genuine and is a major reason why the platform is the global service of choice for a younger demographic.

“The change we’ve noticed is the way that the content published is natural, much more real and less edited, plus it is generated directly on the mobile phone,” explained the club’s social media manager, José Ángel Risco.

“Consumption is a lot quicker as the users want to see something that lasts 15 to 20 seconds maximum,” he added.

“It’s becoming a social network that also feeds other platforms such as Twitter or YouTube, especially with videos that go viral. There are differences in the tone that we don’t have on channels such as Twitter or Facebook.

“Those who follow us on TikTok are a lot younger. We’re trying to connect with users who are interested in sport and in football through a tone that isn’t as focussed on the up-to-the-minute sports news.”

TikTok continues to build on its momentum as a social media phenomenon for young people, with football fans no exception.

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‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

LaLiga and CANAL+ strengthen anti-piracy alliance across nearly 50 countries

LaLiga and CANAL+ have strengthened their partnership with a new anti-piracy agreement covering almost 50 countries. The deal spans Europe, Sub-Saharan Africa and Haiti. It brings together the league’s anti-piracy capabilities with CANAL+’s technology, intelligence and enforcement resources. The move reflects a growing commercial priority for sports rights holders. Protecting live content has become essential to protecting the value of broadcasting deals.

LaLiga and CANAL+ will share intelligence and coordinate their response to illegal distribution networks. They will also work on joint investigations and enforcement activity. The partnership builds on an existing relationship between the two organisations. CANAL+ distributes LaLiga content across multiple international markets. The new agreement now takes their relationship beyond broadcasting.

The partnership creates a joint focus on protecting the underlying value of the rights being sold. While broadcasters invest heavily in football rights, illegal streaming undermines revenue and weakens the commercial proposition of legitimate broadcasters.

LaLiga’s latest figures highlight the importance of audiovisual income to professional clubs. Broadcast revenue across Spanish professional football fell 5.2% to $2.3 billion (1.43 billion Euros) in the 2024/25 season. Commercial revenue reached $2.4 billion (1.58 billion Euros) and became the largest revenue source.

Piracy therefore represents a direct business risk. Illegal access can reduce the value broadcasters place on future rights packages, ultimately affecting the money flowing back into clubs and competitions.

LaLiga and CANAL+ are responding by pooling resources. For CANAL+, the agreement also protects its investment in international sports rights. The broadcaster operates in nearly 70 countries and has expanded its relationship with LaLiga alongside its international growth. For LaLiga, stronger enforcement can help protect the value of its global media proposition.

The partnership also carries implications for the wider sports industry. Rights holders increasingly need technology, legal expertise and cross-border cooperation to tackle illegal distribution. The message is clear. Winning a rights deal is only part of the commercial battle. Sports organisations and broadcasters must also protect the content once it reaches the market.

LaLiga and CANAL+ are betting that closer cooperation can make that protection more effective. This agreement may provide a model for other leagues and broadcasters facing the same challenge.

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