‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

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Image Credit: FC Bayern Munich

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

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Football Victoria demands more Victorian Government support amid grassroots boom

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Marlborough Street Reserve. Credit Football Victoria

Football Victoria is targeting Victorian Government funding for Glen Eira FC, in order to improve the club’s facilities and accommodate a recent surge in participation.

The interest and demand in football across Melbourne is ever growing, and Glen Eira FC is one such example.

Located in Melbourne’s inner south-east, the club has more than 1,100 players with nearly 95% of them aged 18 or under. In the suburb of Bentleigh alone, football participation has increased 18% alongside female engagement growing 76% in recent years.

However, at Marlborough Street Reserve, the conditions of the pitch – specifically during winter – can curb accessibility. Wet weather, non-stop usage and limited capacity make it difficult to accommodate all club members. This results in restricted training and playing opportunities.

Lachlan Cole, Football Victoria’s Head of Government Relations & Facilities, said via Football Victoria: “The story at Glen Eira FC is one we are seeing right across Victoria and specifically in Metropolitan Melbourne. Participation is growing, particularly among juniors, women and girls, but the infrastructure needed to support that growth is buckling under the weight of demand.”

To tackle this, both Football Victoria and Glen Eira FC want to convert the existing pitch to a synthetic surface and provide improved lighting for the ground. This would create a more reliable environment for players and support the growing demand for football in that community.

Speaking to Football Victoria, Glen Eira FC President Odilia Wijburg said, “A new sporting precinct with a synthetic pitch would be a game changer, providing year-round access, supporting participation growth and creating a lasting community asset that will benefit local families for generations.”

These issues are not exclusive to just Victoria, but are instead seen nation-wide. Football NSW recently pledged over AUD 200,000 to three amateur clubs to help upgrade their facilities and support the local communities.

Despite the increased interest in the game, the lack of reliable infrastructure, especially in grassroots football, leaves not only local areas without proper facilities, but creates a complicated road for young players hoping to navigate to the top of the game. 

Without the support of the Victorian Government, grassroots football could suffer an underwhelming fate. If the game is not supported from the bottom, the top might not reap the rewards of the next generation. And if that happens, alongside local communities, both the domestic leagues and the international team may suffer.

Brisbane Roar partners with PlanPay for 2026/27

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Image Credit: Brisbane Roar

TWELVE months ago, as the 2025/26 A-League Men’s season kicked off, Brisbane Roar’s active supporter group surged back to life.

‘The Den’ – as they’re known – had been a famous feature of the Roar’s Championship-winning glory years. Now heavily re-populated by a younger wave of supporters, their enthusiasm through early-season results against Macarthur, Melbourne City and Newcastle made them, momentarily, the talk of the A-League.

The Roar’s administration understand what a crucial role their supporters play in the health of the club – be they the new generation at the front of The Den, or the loyalists who have ridden the ups and downs of their 21 A-League seasons.

So, they have partnered with Australian-founded company PlanPay, to soften the financial barriers and increase fiscal flexibility for those wanting to cheer on the Roar’s men’s and women’s sides, helping to get them in the stands as early as possible.

‘Membership is the most important thing we offer, but given the current cost of living crisis, it’s also the hardest ask at the moment,’ Roar’s Head of Public Relations and Communications, Joseph Esposito, told Soccerscene.

‘When you’re targeting families of four, or youngsters, a full membership can be a big hit in one go. It’s important to be realistic, so having an option like PlanPay lets members spread that cost over time with no interest and no credit check.’

‘It also means we can get people to commit to membership earlier, to come on board and be part of something. It works on both ends, allowing us to offer an earlier price point for potential members – and most importantly, we’re not asking them to spend beyond their means.’

One of PlanPay’s key advantages is its ability to align payment schedules with how Australians actually earn their income.

According to Australian Bureau of Statistics payroll data from March 2024, approximately 86% of Australian employees are paid weekly or fortnightly, with 33% receiving weekly wages and 53% paid fortnightly. In comparison, just 12% are paid monthly.

Despite this, many traditional membership payment options are structured around upfront or monthly payments, which don’t necessarily align with household cash flow.

By offering weekly, fortnightly or monthly instalments, PlanPay allows Roar supporters to choose a payment schedule that suits their payday and household budget, making football memberships more manageable without relying on credit, interest or debt.

The partnership is also timely in a local sense; the ABS has also found sports participation costs in Brisbane rose 9.6% in the year to June 2025. Furthermore, as of March 2026, 41% of Australians had used a BNPL service in the past six months (Finder).

‘From our end, it’s essentially a bit like a modern layby. You choose your membership, pay a small deposit, and then pay the rest in instalments on the schedule that suits the individual,’ said Esposito.

‘Once the first payment is made your membership is fully active. We have previously had monthly payments to ease the pinch, but opening it up to have fortnightly or weekly options, more often makes it a whole lot easier to have people in.’

PlanPay was founded in Sydney in 2022 as a digitised lay-by for travel, and has since moved into ticketing, sports, and live events alongside expansion into the US and UK.

The company is now based in Charlotte, North Carolina, while maintaining its engineering, customer support and onboarding presence in Australia. PlanPay continues to partner with merchants globally to bring another way to pay, to more fans, Brian Learst, Chairman of PlanPay said:

‘We are thrilled to help Brisbane Roar FC lower the total cost of attending their matches by providing fans with debt-free, interest-free flexible payment plans.’

‘PlanPay allows fans to purchase the best seats early and customise their payment size and timing.’

Both the Roar’s men’s and women’s side present as fascinating prospects this season.

Newly-appointed women’s manager Johnathan Clemente is the youngest manager in A-Leagues history, with his charges looking to better last season’s impressive semi-final finish.

Meanwhile, the men’s outfit kicked off their second season under Michael Valkanis on Friday at Suncorp Stadium with an impressive win over Perth Glory, and will again rely on the energy and passion of those in the stands to drive their success both on and off the field.

‘Our fans are not just the present, but the future. In that regard, it’s not about getting them to spend beyond their means; it’s about allowing them to get in earlier, and in an easier way,’ continued Esposito.

‘Lots of younger fans are students, or they’re early in their working lives. Being realistic about it, paying a full season membership can sometimes be a real barrier, especially if they’re living out of home, paying rent for the first time.

‘Having PlanPay allows them to have the option that isn’t acquiring interest or debt, makes it easier for them to budget, and most importantly allows them to do what they do, without spending beyond their means.’

Make Membership More Accessible for Your Fans — Talk to PlanPay

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