Arsenal FC is the newest Premier League club to reaffirm its confidence in Ticketmaster Sport as its ticketing provider. The renewal continues a long-standing relationship between the two.
After supplying Arsenal for over 30 years, the partnership has been extended through a multi-year agreement.
Arsenal has been leveraging Ticketmaster’s technology, such as ticket exchange, ticket transfer, and notably, automated ballots. These features allow fans to purchase a membership online and begin the ticket application process through a member-exclusive ballot.
Venue Director at Arsenal, Tom McCann, says they have valued the support from the ticketing company via press release.
“With unprecedented demand for tickets across our men’s and women’s teams, it’s important we continue to serve our supporters the best and the most efficient experience when it comes to ticketing,” he said.
“We value the support we have had from Ticketmaster over such a long period, and we’re pleased to be extending our relationship.”
Managing Director of Ticketmaster Sport, Chris Gratton, added how exciting it has been working with Tom and the team at Arsenal he said via press release.
“Working with Tom and the Arsenal team since I joined Ticketmaster has been fantastic. It’s awesome to see our hard work and investment in technology, client support, and marketing really hitting the mark for Arsenal. I look forward to seeing our partnership growing for years to come.”
This technology allows Arsenal to ensure the fairest possible ticket distribution for their supporters.
Based on supporter feedback, Arsenal can now take strong measures against season ticket holders or members who bypass the process to secure tickets.
Last season, the automated ballot enabled 20% more Red Members to secure tickets for Arsenal matches, Silver Members were three times more likely to get tickets compared to Red Members.
Additionally, Ticket Transfer facilitated an average of 9,000 ticket exchanges per Premier League match, maximising seat occupancy at the Emirates Stadium.
As the new Premier League season already begun, Arsenal will keep benefiting from Ticketmaster’s innovative products, client support, and extra marketing solutions.