Transforming sports ticketing in Australia: A chat with INTIX founder Alex Grant

INTIX is quickly becoming one of the biggest event ticketing companies in the country, boasting many past sport partnerships with the likes of Melbourne Victory, AFL Victoria and the Tasmanian JackJumpers which lead to success. 

Since their inception in 2017, the company has expanded abroad with offices in London and New York, and the expert-run company is looking to solve all the frustrations that modern fans suffer with current ticketing services. 

In an interview with Soccerscene, INTIX founder Alex Grant discusses the company’s journey from organising large-scale festivals to making a strategic shift during the COVID-19 pandemic, the company’s point of difference in a competitive market and their ambitious goals to expand in the Australian sporting industry in the near future.

The company started in 2017 and has since expanded to the US and UK, why did you first start the company and how quick has the growth been since then? 

Alex Grant: INTIX was founded in 2017, but I also like to think that in 2022 we became what we are today. Obviously 2020 to 2022 was a bit of a nightmare for anyone working in Sports and Events but after that period we grew quickly.  

Prior to 2017 we were more in the festival space, so I’m talking the large scale events that aren’t at venues, and then once COVID hit we had to revisit our business area, and in Australia where we had the majority of our business at that point, spectator sport was still allowed to happen.

That is when we reviewed our entire tech stack and rebuilt the system from the ground up between 2020 and 2023. We have an improvement based on client feedback rule where, if a client asks for an improvement that is going to benefit many clients, we build it right away, to make the best possible ticketing platform available.

About mid-way through 2022 things started ticking over again in Australia, so at the end of 2023 we decided to expand internationally, and now we’ve got an office in New York and one in London which happened only the last 5-6 months. 

Recently Ticketmaster and these other companies have left fans frustrated, what is INTIX’s point of difference as a company?

Alex Grant: First point of difference is that all the data is owned by the organisation, meaning everything that occurs within our platform is the organisation’s data, and not owned by any ticketing companies. 

With other ticketing companies, customer data, and the relationship with the customer doing that purchase, is all essentially held by the ticketing company. Organisations can get access to that data through various reporting systems, but it is not immediate or a given, and in most cases a lot of that consumer data is owned by the ticketing companies. That means that customer relationship is essentially non-existent between the club and the consumer which limits fan engagement opportunities.

The other part where we differentiate is with live fan engagement. With our system you can segment on different data points and then, for example, communicate to customers live in the venue. If I wanted to send an SMS or a push notification to everyone who was scanned into the venue because someone kicks a record goal in the A-League, that communication can happen live both from a commercial point of view and a fan experience point of view.

You’ve had a deal with Melbourne Victory and now you’ve got the Football Victoria partnership, Is there an ambition for the company to grow within Australian football?

Alex Grant: Our ambition is to be the number one sports ticketing company in Australia. We believe we have a product that can improve, not just the ticketing experience, but also streamline event management, game-day operations, the customer purchase process, fan engagement and commercial opportunities.

We are working with a number of large sporting organisations in Australia, including various football organisations, and are definitely looking to continue to grow in this space.

Proving what we can do is certainly part of the bigger picture to be a leader in the sports ticketing industry in Australia. 

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WSL Football set for major technology advancement with Sportable

The Barclays Women’s Super League (WSL) will collaborate with Nike and Sportable, a data and analytics company in the sports landscape, making it the first football league in the world to use advanced tracking technology.

 

Where innovation meets football

Sportable’s Connected ball technology will feature in Nike’s Official WSL Matchballs, promising a new level of insight and analysis into the game.

The product is currently undergoing a trial and test process, but may launch at an even larger scale from the start of the 2026/27 season. Potentially operating at every Barclays WSL match in the very near future, Sportable’s cutting-edge technology stands as a springboard for the future intersection between data technology and the beautiful game.

Moreover, Sportable CEO, Dugald Macdonald, expressed his excitement at what the product can bring for the women’s game.

“The opportunity to create a consistent, data-rich view of performance, from training pitches to stadiums, is truly groundbreaking and we are excited to help unlock the next level of insight for teams across the league and their fans via an enhanced, data-rich, broadcast experience,” Macdonald said via official media release.

Furthermore, with analytics and data taking a leading role within clubs to maximise performance, Sportable are providing clubs in the WSL with a vital tool in an elite, highly competitive landscape.

 

What does the technology provide?

Certified by the FIFA Quality Programme for Electronic Performance Tracking Systems (EPTS), Sportable’s Connected ball and player tracking system presents many benefits to clubs and athletes alike.

For example, across both training and competition, aspects such as ball speed, spin, flight, high intensity plays, team shape, tactical patterns and off-the-ball actions are all measured. Therefore, Sportable’s technology will play an essential role in backing current and future athletes with the information they need to maximise their potential.

“Nike’s new partnership with us is built on innovation and putting players first,” outlined Chief Revenue Officer for WSL Football, Zarah Al-Kudcy.

“Their desire to elevate the role of the ball through Sportable’s technology will enable us to provide enhanced performance data to our clubs as well as tell richer stories to our fans. We are excited to be the first football league in the world to use this technology.”

 

Read here for more information about Sportable.

How Sunbury United Is Defying the Odds to Keep Grassroots Football Alive

Sunbury United stands as a cornerstone of the local community in Melbourne’s outer northwest. But for all the hard work given by local families and volunteers, the lack of funding continues to prohibit a level of growth which matches both ambition and potential.

 

Consolidating growth across the club

Soccerscene recently spoke to Club President, Sherridan Long, about the club’s ambitions going forward, the family-oriented culture, and the challenges of operating at grassroots level in Australia.

“It’s gone really well in retention of players from 2025, [and] recruiting some players who have been really keen to come to the club and are really contending over just a small handful of spots,” explained Long.

“That’s been really rewarding to see the popularity of our programme and what the team is trying to develop in terms of culture and performance, to be somewhere that people want to go to.”

Furthermore, Sunbury United’s reputation in the community continues to inspire waves of prospective junior players, who are lining up for squad vacancies.

“We’ve got waitlists for almost every age group,” Long continued.

“We’ve seen a growth in interest coming into the club and girls wanting to play football, but also lots of families wanting to move to Sunbury and join our club, or move from other clubs.”

Sunbury United is ensuring that its culture and matchday atmosphere remains a safe, welcoming place for those who matter most in grassroots football: families, players and volunteers who sustain it every week.

Planning for success on and off the pitch

Despite solidifying a successful culture off the pitch, Sunbury United are refusing to slow down. From the senior men’s team to junior age groups, high-performance remains a key objective.

“Everyone is trying to win leagues – this is something we’ve been working towards for a few years,” said Long.

“Each little milestone across the year means we’re getting closer to a senior men’s promotion or championship – it’s been over ten years since a promotion or championship at the club.”

Although several years have passed since Sunbury United saw success in the form of silverware, the club’s progress in recent seasons may yet lead to a trophy in the very near future.

But reaching this goal requires not only a cohesive effort from players and coaches, but from all stakeholders and participants within the club space. To this end, Sunbury United underwent a strategic plan set-up to align their operations with the ambitions and thoughts of everyone involved.

“We undertook some survey and stakeholder analysis through our members to understand what it is they love about Sunbury United, why they participate, where they see the club going and how they can be a part of that.”

“It was nice to hear exactly what they wanted, what they thought of and what they felt by being part of United. So that shaped our strategic plan in terms of performance, community and working together as a team.”

Ultimately, it is this balance of performance, teamwork and trust in the community which can set clubs up for success. Whether at grassroots or professional level, if everyone involved operates under shared values and vision, the silverware becomes a question of when, not if.

 

Challenges of the grassroots game

As with any club or organisation in sport, progress inevitably encounters barriers, hiccups and challenges along the way. Facility access, infrastructure quality and investment are common issues not just for Sunbury, but for all in the grassroots space.

“Most places share winter and summer sports so you can only use your space a certain amount of months a year before it turns to the summer sport,” Long outlined.

“It means that there’s no space for juniors to conduct a proper pre-season, so they’re doing it at other reserves in Hume Council and not actually at our home.”

Indeed, we have seen already the lack of investment directed towards the football community. Soccerscene recently looked into The City of Hume’s current budget, which revealed a 10:1 funding imbalance between AFL and the beautiful game. For Sunbury United, and many other clubs, the impact is undeniable.

“We can’t fill the second or third women’s team because there’s no infrastructure to facilitate changing between boys and girls changing room on the flick of a dime. You’re not only balancing access between two squads and gendered safe spaces, but also junior and senior spaces,” Long explained.

“We’re limited by aspirations being within the lines and being within the physical building that we have. Investment in football infrastructure would be a game-changer.”

It’s a common theme in Australia’s grassroots landscape. Clubs with loyal supporters, interested players and a desire to develop, continue to be restricted by the boundaries of their facilities.

It is not about demand. It’s about necessity. If clubs like Sunbury United are to continue working towards player development and squad expansion, external investment is a must-have.

 

Fighting for the future

As Sunbury United continues to strengthen bonds with the surrounding community and within the club, the foundations are ready for the seasons to come. From youth teams to seniors, the club continues to emphasise connection as a fundamental principle.

“We sit under one umbrella. We’re not two separate committees or two clubs,” Long revealed, expressing the idea behind a connected senior’s and junior’s set-up.

“It’s important to the long-term sustainability and longevity of our club, not just to the performance side, that everyone’s invested and feels a part of something, and that they can be involved.”

One club, one philosophy and one family. Grassroots football will continue to throw its challenges for years to come, but Sunbury are, and will be, more united than ever.

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