Fan engagement platform from Fortress trusted by world-leading teams 

Liam Watson
Within the sports and entertainment industry, Fortress GB have built themselves into a trusted partner for over 130 teams around the world. 

Within the sports and entertainment industry, Fortress GB have built themselves into a trusted partner for over 130 teams around the world. 

The interactive data platform Fortress One has been developed to give teams a better understanding about who their fans are, leading to an improved fan engagement and maximises the value of this experience. 

Over 130 the world’s leading sports teams have already chosen Fortress, who transform the way stadiums and venues operate. Their highly regarded reputation has seen them link up with 16 of the 20 current English Premier League teams. By providing better access to data, Fortress can uncover new revenue streams for game day and any commercial activities. 

Fortress were found in 2001 with their technology encapsulating both radio-frequency identification (RFID) and near-field communication (NFC), to power digital ticketing implementation. 

They are committed to bringing the best to any organisation, backed by their 20 years of industry experience. Fortress can be on the front foot during events, catering for the ever-changing needs of fans and customers. Their platform ranges across four different categories. 

Loyalty: Personalise the in-venue and online experience to maximise the value to each fan. 

  • Fans can earn rewards for their participation with particular content. Each point of customer engagement is turned into a potential source of rich value. Rewards can include experiences, live campaigns, upgrades, discounts, and rich media content. 
  • 30 days of sport can grow into 365 days of engagement – hook in ticketing, attendance, concessions, merchandise, digital, interactive games, social and even sponsors and commercial partners are areas of note. 
  • Fans can access rewards anytime anywhere through a powerful mobile optimised portal, built to catch the eye.

Payment: Drive revenues from in-stadium spend, across sponsors and commercial partners. 

  • Stored value, loaded tickets, cash-back incentives and variable discounts can all be delivered in real time, through a powerful payment platform. 
  • Proven to drive spend and satisfaction as part of an overall loyalty and rewards strategy. 
  • The range of the payment program can be extended via the new Merchant Connect facility – a powerful platform add on that hooks in commercial sponsors, partners and local merchants. Fans can benefit from their day-to-day spend and taps into a rich new source of data and revenues. 

Access: Deliver the best game-day experience with real-time stadium access information 

  • Knowing who is in the stadium and understanding the complete chain of custody of any ticket is key to building a valuable database of fans and providing the best game day experience. 
  • Fortress Access components is a highly proven and robust access solution used by many of the world’s leading venues – with specific solutions for general admission, secondary, VIP and suite access. 
  • Regarded as the leading innovator in contactless RFID and mobile ticketing, Fortress is pushing the boundaries of digital identify even further as the world moves to NFC and biometric technology. 

Analytics: Generate personalised and actionable insights by unifying data across multiple sources. 

  • Understand and target fans with personalised content, rewards, incentives and services. 
  • Data is valuable if it can be applied to business questions. Access’ platform is designed for Sports Teams – focusing on delivering precise insight that can support business growth across all customer touchpoints. 
  • There’s potential to engage with fans not seen before by capturing their attention and tailoring to their interests and preferences. 

In the overall scheme of things, Fortress understands what different teams want to achieve and can then develop a strategy that brings long-term results. Among their success stories, Fortress have seen increases of 30% and 50% for first season attendance and retention rates through their loyalty program respectively, while redemption rates of in-stadium partner campaigns went up 20% and concourse spend up 25%. 

Innovation is part of Fortress’ DNA, so they are always on the lookout for new technology solutions for the world of sports and entertainment, endeavouring to match an organisation’s goals. 

To see more of Fortress in action and get an insight into their extensive clients list, you can find it here. 

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How Musco Lighting is Transforming the Game

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Image Credit: Musco Lighting

Lighting quality, uniformity, and control are three of the most important elements a football venue must master. Done well, they elevate the standard of play, enhance the fan experience, and ensure world-class broadcasts. 

Modern football demands more than just traditional floodlights. From community fields to elite stadiums, facilities need solutions that combine performance, efficiency, and reliability.

Musco Lighting believes their systems, which are engineered LED technologies, modular mini-pitch packages, and advanced control platforms are the key to achieving these goals.

Musco’s “Projects Made Simple” approach offers complete, tailored lighting solutions designed for every level of the game. Central to this is Total Light Control for LED, a system that provides precise light distribution while reducing glare and minimising environmental spill.

Complementing Total Light Control for LED is Musco’s Mini-Pitch System, developed in the U.S. Soccer Foundation. These compact, all-in-one facilities combine fencing, goals, benches, storage, and integrated lighting, transforming underused spaces into safe, vibrant football environments.

Features of Musco’s lighting include; uniform illumination across the pitch, therefore eliminating dark zones; advanced glare reduction, which ensures comfort for players, spectators and surrounding areas of the pitch; and smart monitoring, which allows operators to remotely control and schedule the lighting. The lighting company also uses sustainable practices with the ability to have energy savings of up to 60%. 

Musco’s systems have already been used by some of the biggest names in football.

At Emirates Stadium, home of Arsenal FC, the installation of Musco’s SportsCluster Green LED system has been transformative according to Arsenal’s Stadium and Facilities Director, John Beattie.

“It is important for both players and fans alike that we have top-quality lighting for the club’s evening fixtures and Musco’s new floodlights provide just that.” he said. 

AFC Bournemouth faced the challenge of upgrading their facilities following promotion to the Premier League in 2015 but Club General Manager Liz Finney said the company’s product was crucial.

“We needed to install a new pitch lighting system to meet the requirements of both the club and the Premier League in a fairly short space of time. Musco delivered on all counts.” Finney said. 

Elsewhere, Tottenham Hotspur Stadium and Audi Field in Washington D.C. have reported improved player visibility, enhanced broadcast quality, and major energy savings following their adoption of Musco’s technology.

Australia’s football landscape presents unique challenges. Facilities often serve multiple sports, grassroots participation is rapidly expanding, and professional leagues increasingly demand higher broadcast standards.

Musco’s systems offer important benefits to help with this development, these include mini-pitch installations, which could expand access to safe well lit spaces in urban areas, which would help to support grassroots growth.

Another benefit could be that elite stadiums could meet higher broadcast standards to match international scale games. Finally, using Musco would create energy savings and have a reduced environmental aspect.

Musco’s football lighting solutions are much more than a technical upgrade, they also represent a shift in how football is played, viewed, and experienced. By pairing innovation with reliability, they support the game from grassroots fields to international arenas.

As Australia looks to strengthen its football infrastructure, Musco’s proven effective technology could help bridge the gap between community play and world-class competition.

Overall, the use of Musco Lighting systems could greatly improve football in Australia, whether you are playing or watching the game.

GIS Industry Masterclass Highlights Pathways for Women’s Sport

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Image Credit: Soccerscene

This month, the Global Institute of Sport (GIS) held an industry masterclass with guest speakers discussing the future of development in women’s sport.

The masterclass panel had two key speakers:

  • Chantella Perera, General Manager of Sport at KOJO.
  • Yael Reed, a sports marketing consultant who has worked with Newcastle Jets, Football Australia and Netball NSW.

These two industry experts, representing different areas of the women’s sporting world, delved into answering the event’s important goal of growth and sponsorship in women’s sport.

The role that media and commercial partners have in elevating women’s sport was a key point. Discussion was centred around the importance of encouraging broadcasters to invest in women’s sport directly and not just through male sport avenues.

Yael Reed spoke about the importance of media revenue being invested into women’s sports.

“Media partners with broadcast and commercial revenue is ultimately what is invested in the sport, and you need to invest to grow,” she said.

“Broadcast and commercial revenue also contributes to paying the players

“Media and coverage revenue is what is invested into the sport and their support is needed to help sports to grow, but also to benefit from, Women’s sport is no longer the steak knives.”

Chantella Perera, a former professional sportsperson and with KOJO a big leader in women’s sports events, outlined the position of women’s sports:

“From grassroots we see more equity with facilities and infrastructure for girls now. From my field in the event world lens, the investment from clubs and leagues is improving year on year. The disparity is still huge,” Perera said.

“There must be money invested to grow it. Yes, it is changing—a lot more females can do it as a job.

“But I feel we are still talking a lot but not doing a lot. People can make action, and it doesn’t have to be huge actions. Making those small steps towards that change is where we move forward.

“The Matildas’ success at the 2023 FIFA Women’s World Cup has sparked a rise in interest towards women’s football in the country.”

Perera, however, commented on the slow impact it has produced:

“It did have an impact with the eyes and traction, but we are still waiting for the influx of cash,”

“I’d challenge the effect and ask: two years on, have we seen enough from it? I just want to see if we can get more from it.”

A key point regarding investing in women’s sport and central to the discussion was how to invest in the differences between men’s and women’s sport.

Reed expressed her key ways in which this step can be tackled:

“It’s important for brands to consider Who they are trying to connect with? The benefit of women’s sport is it’s fresh and new (compared to men’s sport). There’s a lot to be unexpected. There are amazing people playing the sport and their story needs to be told,”

“I think when you can connect with athletes, with clubs, and harness that promotion and opportunity that’s there with women’s sport.

“The opportunity in women’s sport is to expect the unexpected.” Reed highlighted.

The important question of brand alignment became central to the discussion, with the equation for branding being relevance multiplied by emotion equals impact.

To harness the sponsor’s relevance to the team and the sport, harnessing that emotion and being relevant to the fans and showing up for them and having an impact promotes any brand.

An example presented by Reed was the Suzuki partnership with the Swifts:

“By putting players in their content and in the car the swift has been really positive,”

“The business case is there. We now have a greater asset in women’s sport to take your brands to the next level

“To have a women’s demographic is such a good asset for business branding.”

Women’s sport has faced challenges in gaining support and funding to expand and delve into the ever-growing popularity of the women’s game.

Sponsorships and businesses trying to grow their portfolio and market shouldn’t underestimate the power that women’s sport and football have.

It is unique and it is unexpected, as was discussed centrally in this masterclass.

The ways to grow women’s sport are there, and the benefits are evident. Sponsors need to take the necessary step and will undoubtedly reap the rewards if they do so.

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