Kaizen Ticketing streamlines the selling process

Kaizen Ticketing

For decades, London-based business Kaizen Ticketing has been challenging the status quo for their industry.

The company’s approach is known as ‘sell more with Kaizen’ – they offer a sizeable alternative for clubs around the globe to have the ability to sell a range of services. For example, this can range between tickets, sponsorship, membership and packages just to name a few. With Kaizen Ticketing’s vast experience, clubs know that when they approach the company, they can trust them as they have the know-how and understand dynamics of the sporting industry and the challenges that come with it.

Kaizen can help local grassroots clubs build and sustain attendance levels at games, which will kick-start the viewership it gives the club – a positive lift that all clubs need when starting out in the industry. Kaizen are different to other ticketing companies – they have a big focus on the local clubs and the common fan who want to enjoy football at their nearby ground.

Investment, choice and convenience are key pillars in the ethos of the company – the commitment to clubs, being a client of Kaizen, is held with the upmost importance, with the services available when a club so desires. During the season, no services or assistance is out of reach – what is offered isn’t just your cookie cutter approach, as Kaizen’s options are innovative and different.

One of Kaizen Ticketing’s major sale options is the packages they offer depending on the client needs. The packages are customised and safe in this day and age of cyber security. The risk-free package is a great option where the clubs can be ensured that the payment process is done in a safe and secure way with no chance of a potential attack from cyber hackers. Clients also have the option of paying monthly with the pro monthly charge the client the ability to sell anything and also have flexibility when reporting and a have suitable management of their mailing list.

Kaizen Ticketing’s emphasis is that the services they offer will make it easier for football clubs to navigate the attendance process. This is evident with over 100 clubs having having joined as customers. Kaizen has a real personal approach with their partners – in particular clubs in the local area and the divisions under the Premier League . All clubs around the world need revenue to survive as a business, especially in the recovery from the pandemic where it was a trying time for local clubs. Kaizen’s reputation was elevated with the electronic services they offer that are non-contact with ticket providers at games.

During the COVID period, it proved challenging for the entertainment and sporting industry with no patrons allowed at the venues which heavily impacted ticketing revenue. Kaizen has provided the beneficial way of reducing cash handling as they have instead adopted electronic turnstiles which is a viable and sensible way to ensure that business’ are able to stay running and the health of the patrons is not at risk. While COVID was at it’s peak, everything that we used in a daily life seemed to go electronic in all industries, where everything was flipped on it’s head in a time of panic and uncertainty. People want something they can access that is simple and easy. Kaizen provide that with their ticketing service that will reduce the waiting time in lines when wanting to enter the arena – gaining access to tickets much earlier allows for more people to attend the games in a safe environment.

The online ticketing service has changed and benefited clubs in a multitude of ways, with some clubs having very low-ticket sales and in great need for a reboot and bring the sales back to more respectable level. People speak very highly about Kaizen and have raved about how after joining the software, the growth of ticket sales have risen and the boost to the business overall.

For example, Mansfield Town FC and Cheltenham FC have been just a couple of English sides to benefit, with Kaizen having broken revenue records for clubs and makes it simpler to spread funds around to areas of need within a football club.

The ticketing service has also allowed for the casual fan to attend matches, with it made possible by an easy sign up where they know that they will be able to get a ticket, as opposed to making their way to the ground where they’re uncertain if they will actually be able too purchase one, or even using Kaizen as the go-to platform as opposed to alternate allegiances.

Kaizen take the stress away with their online service for their clients, paving the way for memorable fan experiences.

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‘Wunderbar’ – FC Bayern turns to enterprise AI with Wonderful partnership

FC Bayern Munich is taking another step into the world of artificial intelligence after agreeing to a three-year global partnership with enterprise AI company Wonderful. The deal makes Wonderful the German club’s Official Enterprise AI Partner until 2029. The partnership will focus on putting AI into real-world use across Bayern’s operations, rather than limiting it to experiments or demonstrations.

AI to assists Matchday Fan Services

Wonderful’s first project will target one of the busiest and most varied areas of the club: matchday fan support. Specifically, initial implementation will be an AI agent designed to provide digital ticket support. Matchdays create a huge spike in demand for customer service for all manner of reasons: fans may struggle to access tickets, encounter account problems or need help with time-sensitive issues shortly before kick-off.

Bayern plans to use Wonderful’s technology to handle these requests faster than previously. Instead of each individual case entering a traditional support queue, the AI agent can process requests instantaneously, interacting with the club’s existing systems to hopefully resolve it. The aim is simple: get fans answers in moments, and into their seats!

The system will be integrated into Bayern’s existing technology environment – important as the AI will not operate as a separate chatbot disconnected from the club’s data and systems. It is being designed to work within the infrastructure Bayern already uses.

How Wonderful AI works

Wonderful describes its platform as an ‘enterprise AI system built to create, operate and improve AI agents.’ Those agents can perform tasks rather than simply generate text. They can work with company data, access connected systems and complete multi-step processes. The platform uses a system of reusable “skills”. Each skill can contain the instructions, tools, information and checks needed to complete a particular task. An agent can then use the appropriate skills depending on what a user needs.

For Bayern, that could mean an agent identifying that a fan has a ticket-access problem, retrieving the relevant information from the club’s systems and helping resolve the issue. Wonderful also connects its agents to existing enterprise systems. Its platform is designed to work with data platforms, customer relationship systems and other systems of record. This allows an agent to act on current information instead of relying solely on a static database.

More than a ticketing tool

Bayern and Wonderful have indicated further enterprise AI use cases will be introduced during the partnership. While customer support is an obvious starting point, AI agents could theoretically assist internal teams, automate administrative workflows or help employees find and process information.

Wonderful’s platform is designed to support customer-facing agents as well as internal and back-office workflows. It can operate across channels including chat, email and voice, giving the partnership room to expand beyond the first use case. The company also uses a deployment model built around teams working directly with organisations to put AI into production.

Bayern’s AI Strategy Enters a New Phase

The partnership signals a broader shift in how football clubs can use AI. Rather than focusing solely on analytics, Bayern is looking at AI as part of its everyday operations.

The first test will come through fan service. If the ticketing agent can reliably solve problems during the pressure of matchdays, the club will have a practical foundation for expanding AI into other areas. For the club, the biggest opportunity is therefore not one chatbot, but the creation of AI infrastructure that can support multiple parts of its organisation.

The three-year partnership gives the club and Wonderful time to develop that infrastructure. The first use case is focused and practical. The longer-term ambition is considerably broader. The next phase will be about proving that technology can make the experience better for fans while also making the organisation more efficient behind the scenes.

LaLiga and CANAL+ strengthen anti-piracy alliance across nearly 50 countries

LaLiga and CANAL+ have strengthened their partnership with a new anti-piracy agreement covering almost 50 countries. The deal spans Europe, Sub-Saharan Africa and Haiti. It brings together the league’s anti-piracy capabilities with CANAL+’s technology, intelligence and enforcement resources. The move reflects a growing commercial priority for sports rights holders. Protecting live content has become essential to protecting the value of broadcasting deals.

LaLiga and CANAL+ will share intelligence and coordinate their response to illegal distribution networks. They will also work on joint investigations and enforcement activity. The partnership builds on an existing relationship between the two organisations. CANAL+ distributes LaLiga content across multiple international markets. The new agreement now takes their relationship beyond broadcasting.

The partnership creates a joint focus on protecting the underlying value of the rights being sold. While broadcasters invest heavily in football rights, illegal streaming undermines revenue and weakens the commercial proposition of legitimate broadcasters.

LaLiga’s latest figures highlight the importance of audiovisual income to professional clubs. Broadcast revenue across Spanish professional football fell 5.2% to $2.3 billion (1.43 billion Euros) in the 2024/25 season. Commercial revenue reached $2.4 billion (1.58 billion Euros) and became the largest revenue source.

Piracy therefore represents a direct business risk. Illegal access can reduce the value broadcasters place on future rights packages, ultimately affecting the money flowing back into clubs and competitions.

LaLiga and CANAL+ are responding by pooling resources. For CANAL+, the agreement also protects its investment in international sports rights. The broadcaster operates in nearly 70 countries and has expanded its relationship with LaLiga alongside its international growth. For LaLiga, stronger enforcement can help protect the value of its global media proposition.

The partnership also carries implications for the wider sports industry. Rights holders increasingly need technology, legal expertise and cross-border cooperation to tackle illegal distribution. The message is clear. Winning a rights deal is only part of the commercial battle. Sports organisations and broadcasters must also protect the content once it reaches the market.

LaLiga and CANAL+ are betting that closer cooperation can make that protection more effective. This agreement may provide a model for other leagues and broadcasters facing the same challenge.

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