Manchester United publishes Fan Engagement Plan

Manchester United Fan Engagement Plan

Manchester United has published its Fan Engagement Plan for the 2023/24 season.

The document’s publication is a requirement for all teams as part of a league-wide initiative to foster meaningful, long-term interaction with supporters.

United released its strategy ahead of the end-of-month deadline for teams to do so, demonstrating the club’s commitment to fan interaction ahead of the start of the Premier League season.

The club’s engagement with its two fan representation groups – the Fans’ Advisory Board (FAB) and Fans’ Forum – is at the core of the strategy, ensuring that supporters’ ideas assist drive decision-making on matters affecting fans

United manager Erik ten Hag spoke on the fan engagement plan.

“Ever since I came to Manchester United, I have been impressed by the support of our loyal fans. We see and hear them at every game, home and away, wherever in the world we play,” he stated via press release.

“The strong bond we have established between the team and the fans is an advantage to us on the pitch, and something we want to continue to strengthen. Working together with our fans and listening to them is part of that process, so I am pleased the club will continue to make fan relations a priority.

Fan groups of United include, Manchester United Supporters Trust, Manchester United Supporters’ clubs, Rainbow Devils, Manchester United Women Supporters Club, Manchester United Disabled Supporters Association, The red army and Manchester Munich Memorial Foundation. Catering for all different types of fans involved in the club, ensuring all keep engaged.

Richard Arnold, chief executive officer of Manchester United also offered his thought on the strategy.

“Our strategy is a simple one, to put football and fans first,” he said via press release.

“Everything we do, and every decision we take, is viewed through that lens and should contribute to improving our on-field performance and the experience for our fans. I hope this plan has provided you with assurance about the huge amount of work already underway and our plans for the future.

We are working hard to strengthen the role of fans at the heart of the club, and I can promise you that we will continue to invest time and resources in to strengthening our engagement with fans and ensuring you can have your say and be listened to. I am proud of the great progress we have made in the last twelve months but can assure you we have big plans and an unwavering determination to get even better.”

Manchester United’s goals before the end of the season include:

  • Reviewing the first year of operation of its FAB and make any relevant updates to its terms of reference.
  • Publish their first Annual Report and an updated Engagement Plan to cover the 2023-24 season.
  • Consider the contents of the government’s recent White Paper on Reforming Club Football Governance and consequent developments, where they impact directly or indirectly on fan engagement.
  • Undertake a review of the clubs Equality, Diversity & Inclusion (EDI) commitments and delivery to ensure fan engagement processes are fully representative.
  • Launch a twice-year communication to fans from the clubs CEO.

These goals are set in place to maximise and improve the level of fan engagement and give back to the community in a matter of different ways.

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GIS Industry Masterclass highlights pathways for women’s sport.

This month, the Global Institute of Sport (GIS) held an industry masterclass with guest speakers discussing the future of development in women’s sport.

The masterclass panel had two key speakers:

  • Chantella Perera, General Manager of Sport at KOJO.
  • Yael Reed, a sports marketing consultant who has worked with Newcastle Jets, Football Australia and Netball NSW.

These two industry experts, representing different areas of the women’s sporting world, delved into answering the event’s important goal of growth and sponsorship in women’s sport.

The role that media and commercial partners have in elevating women’s sport was a key point. Discussion was centred around the importance of encouraging broadcasters to invest in women’s sport directly and not just through male sport avenues.

Yael Reed spoke about the importance of media revenue being invested into women’s sports.

“Media partners with broadcast and commercial revenue is ultimately what is invested in the sport, and you need to invest to grow,” she said.

“Broadcast and commercial revenue also contributes to paying the players

“Media and coverage revenue is what is invested into the sport and their support is needed to help sports to grow, but also to benefit from, Women’s sport is no longer the steak knives.”

Chantella Perera, a former professional sportsperson and with KOJO a big leader in women’s sports events, outlined the position of women’s sports:

“From grassroots we see more equity with facilities and infrastructure for girls now. From my field in the event world lens, the investment from clubs and leagues is improving year on year. The disparity is still huge,” Perera said.

“There must be money invested to grow it. Yes, it is changing—a lot more females can do it as a job.

“But I feel we are still talking a lot but not doing a lot. People can make action, and it doesn’t have to be huge actions. Making those small steps towards that change is where we move forward.

“The Matildas’ success at the 2023 FIFA Women’s World Cup has sparked a rise in interest towards women’s football in the country.”

Perera, however, commented on the slow impact it has produced:

“It did have an impact with the eyes and traction, but we are still waiting for the influx of cash,”

“I’d challenge the effect and ask: two years on, have we seen enough from it? I just want to see if we can get more from it.”

A key point regarding investing in women’s sport and central to the discussion was how to invest in the differences between men’s and women’s sport.

Reed expressed her key ways in which this step can be tackled:

“It’s important for brands to consider Who they are trying to connect with? The benefit of women’s sport is it’s fresh and new (compared to men’s sport). There’s a lot to be unexpected. There are amazing people playing the sport and their story needs to be told,”

“I think when you can connect with athletes, with clubs, and harness that promotion and opportunity that’s there with women’s sport.

“The opportunity in women’s sport is to expect the unexpected.” Reed highlighted.

The important question of brand alignment became central to the discussion, with the equation for branding being relevance multiplied by emotion equals impact.

To harness the sponsor’s relevance to the team and the sport, harnessing that emotion and being relevant to the fans and showing up for them and having an impact promotes any brand.

An example presented by Reed was the Suzuki partnership with the Swifts:

“By putting players in their content and in the car the swift has been really positive,”

“The business case is there. We now have a greater asset in women’s sport to take your brands to the next level

“To have a women’s demographic is such a good asset for business branding.”

Women’s sport has faced challenges in gaining support and funding to expand and delve into the ever-growing popularity of the women’s game.

Sponsorships and businesses trying to grow their portfolio and market shouldn’t underestimate the power that women’s sport and football have.

It is unique and it is unexpected, as was discussed centrally in this masterclass.

The ways to grow women’s sport are there, and the benefits are evident. Sponsors need to take the necessary step and will undoubtedly reap the rewards if they do so.

Macarthur Bulls Extend Deal with Park on King

Macarthur Bulls FC have announced the continuation of its partnership with Park on King, the club’s official Away Day Travel Partner.

Park on King joined the Bulls during the 2024/25 A-League season, providing valuable support to both the club and its fans. This renewed partnership displays Park on King’s ongoing commitment to ensuring the Bulls are well-equipped to compete at both national and international levels.

Macarthur Bulls Chief Commercial Officer, Mark Jensen, expressed his enthusiasm for the continuing partnership. 

“Having Park on King continue with us as our official Away Day Travel Partner is fantastic for the club. Their support ensures our team can travel with confidence as we compete in multiple competitions this season,” said Jensen in a press release. 

Partnerships like this strengthen the Bulls on and off the field, and we’re excited to build on this journey together.”

Echoing this sentiment, Park on King Operations Manager, Mel Athanas, shared the company’s excitement. 

“We are thrilled to extend our partnership with Macarthur Bulls and continue supporting the club, players, and fans on their journeys across Australia and abroad,” Athanas said. 

“Football brings communities together, and we’re proud to play our part in helping the Bulls achieve success on the national and international stage.”

The extension of this partnership further reinforces the strong bond between the Bulls and their partners, ensuring that the club remains supported in its pursuit of excellence on and off the pitch. With Park on King’s continued commitment, Macarthur Bulls FC and its fans can look forward to seamless travel experiences, helping create unforgettable memories throughout the season.

Together, Macarthur Bulls FC and Park on King are set to deliver more successful journeys and lasting moments for players, fans, and the community for this upcoming A-League season.

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