Piing: Revolutionising Fan Engagement at Live Sports and Events

Piing: Revolutionising Fan Engagement at Live Sports and Events

Piing is changing the way fans experience live events, offering powerful tools for sports clubs and organisations to turn passive spectators into active participants through large-scale, mobile-powered games.

Piing is a UK-based tech company that’s transforming fan engagement at live events by using smartphones to power huge, interactive games that bring crowds together in real-time.

The company was founded back in 2020 in Manchester, England.

Piing creates fun, interactive experiences that let crowds—from 30 to over 100,000 people—join in and play together using just their mobile phones, with no app downloads needed.

Their collection of easy-to-play, arcade-style games is built for big audiences and designed to spark energy and excitement.

These games are shown on giant screens at stadiums, festivals, and corporate events, turning fans into active participants in real-time competitions.

Some of Piing’s standout games include Pen-Kick and Quiiz.

Pen-Kick is a virtual penalty shootout that’s been played by fans in stadiums around the world.

Pen-kick was used in front of 53,000 fans at Ajax’s iconic Johan Cruyff Arena in Amsterdam where more than 4,000 fans joined in the virtual penalty shootout during halftime at the Ajax vs NEC match in 2023.

Quiiz is Piing’s massive multiplayer quiz game, which has even set Guinness World Records.

Piing also offers an innovative way to advertise at sports and live events around the world, connecting with fans through fun, memorable moments that stick with them long after the event is over.

One major milestone was becoming the Official Crowd Games Supplier for Manchester City, giving fans at both the Etihad and Joie Stadiums the chance to take part in interactive games before kick-off and during half-time.

Beyond the big screen, supporters can also enjoy Piing games in fan zones, hospitality suites, and even as part of the club’s Blue Carpet experience.

Back in December 2020, Everton FC teamed up with Piing for the first time to boost matchday engagement at Goodison Park where they used games and quizzes to encourage fans to stay in their seats and get involved during the action.

This activation ran across two Premier League matches and a Carabao Cup quarter-final.

These two collaborations highlight Piing’s role in transforming traditional fan experiences into interactive, community-driven events.

So how can Piing benefit Australian football clubs and organisations?

To start with, it’s a great way to boost fan engagement on match day.

Clubs in the A-League and across Australian football are always looking for new ways to connect with supporters beyond the 90 minutes on the pitch.

Piing brings the crowd together with fun, interactive games that happen live in the stadium—before the match, during half-time, or even after full-time.

For example, at a Melbourne Victory or Sydney FC game, fans could join in a virtual penalty shootout shown on the big screen, playing along in real-time using their phones and sharing the excitement with everyone in the stadium.

Another big advantage is that fans don’t need to download any apps to join in, making the whole experience super easy and hassle-free.

Piing works entirely through a web browser—fans just scan a QR code and they’re in instantly.

With so many people tired of downloading apps, and not everyone having the latest phones, this simple, no-fuss approach is perfect for the wide range of Australian sports fans.

One more reason Piing is especially valuable for organisations is the sponsorship potential it offers.

Australian clubs are always on the lookout for fresh ways to give sponsors new opportunities to connect with fans and Piing delivers this with branded in-game spaces and real-time data on how fans are engaging.

That makes it a powerful tool for local and national sponsors who want more than just passive ads—they want to actively reach and engage their audience.

In short, Piing offers Australian football clubs a fun, easy-to-use way to boost fan engagement, create new sponsorship opportunities, and enhance the overall matchday experience.

As live sports continue to evolve, Piing stands out as a smart, scalable solution that brings fans closer to the action, offering clubs and organisations a powerful way to modernise matchdays and build deeper connections with their audiences.

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Borussia Dortmund & Vodafone launch ‘Fan Mode’ to keep supporter attention on the pitch

Borussia Dortmund have launched ‘Fan Mode’, a new initiative aimed to incentivise supporters to put their phones away and live in the moment while supporting their side at home matches.

Dortmund have paired with club sponsor Vodafone, with the program in use from Saturday’s 1-0 win over Eintracht Frankfurt.

Under the initiative, fans can activate ‘Fan Mode’ within the Borussia Dortmund app – in a manner similar to flight mode – before locking their phone as the action kicks off. From there, time spent inactive on their phone during play equates to points, which in turn sees fans in the running for prizes – including autographed jerseys and fan shop gift cards.

‘With Vodaphone, we have a partner who not only understands what technology is capable of, but also when it should take a back seat,’ said Dortmund CEO Carsten Cramer.

‘Here, a global technology company is specifically using its innovative strength to protect the experience that no technology can replace.

‘Fan Mode sends a powerful message. Over 81,000 people in the stadium, singing, cheering, and holding their breath together: this here and now is irreplaceable.’

The move comes following a 2023 survey conducted by Vodafone themselves, which showed 63 percent of general football fans regularly use their smartphones during matches but simultaneously, listed an increase in social media, selfies and streaming at the football as an annoyance.

‘Anyone at a soccer game should experience the moment and the emotions – not just a cell phone screen,’ said Marcel de Groot, CEO of Vodafone Germany.

‘Let’s leave our smartphones in our pockets more often at the stadium and instead focus on what’s happening on the field and in the stands.’

Partaking in the initiative is completely voluntary, as is the claiming of any points or prizes.

Dortmund, managed by Niko Kovac and currently second on the Bundesliga table, led the Bundesliga’s average attendance for season 2025/26 with just under 80,000.

Their ‘Yellow Wall’ – the supporters in the Südtribüne, or South End of Westfalenstadion (known commercially as Signal Iduna Park) – are widely considered among one of the iconic sights of global football fandom.

The Australia Cup final gave the establishment a one-finger salute. The clubs were never the problem.

South Melbourne Hellas did more than win the Australia Cup; they reminded Australian football of something it has struggled to fully embrace for more than two decades. The game already possesses extraordinary assets in its clubs, supporters, communities and history. The challenge is no longer deciding who belongs, but building a system that allows the best of Australian football to thrive.

The supporters have delivered their verdict

There are moments in football that transcend the ninety minutes. Moments that challenge conventional thinking and force an industry to confront questions it has avoided for too long.

A fortnight has passed since South Melbourne Hellas defeated Melbourne Victory in the 2026 Australia Cup final. That match was definitely one of those moments.

For some, it was a remarkable ‘Cupset.’ For others, a historic triumph for one of Australia’s most decorated football institutions.

For me, it represented something greater.

It was a symbolic one-finger salute to the establishment from supporters who have spent decades demonstrating their commitment to the game.

Not because they want to tear down the A-League, but because they want their clubs and communities recognised as part of Australian football’s future.

The passion, atmosphere and emotional investment demonstrated something that cannot be manufactured overnight. Authenticity.

These supporters did not suddenly discover football. They have been here all along, volunteering, raising funds, maintaining facilities and passing their allegiance from one generation to the next.

Yet the conversation has too often focused on whether traditional clubs belong within the professional football landscape.

Perhaps we have been asking the wrong question.

The issue was never the clubs. It was whether Australian football had developed the governance, structures and commercial model needed to unlock their potential.

That does not mean the establishment of the A-League was a mistake – quite the opposite.

When the competition launched in 2005, it represented significant progress. It attracted new audiences, investment and commercial opportunities while establishing professional standards and a stronger national presence.

Those achievements deserve recognition.

But a model designed for Australian football in 2005 should not be immune from scrutiny in 2026.

The question is not whether the A-League was the right decision twenty years ago. It is whether our current football structure remains fit for purpose today.

The Crawford Report: Twenty-three years later, are we listening?

In April 2003, the Independent Soccer Review Committee, chaired by David Crawford, delivered its landmark report into Australian football’s governance, structure and management.

It remains one of the most significant documents in the modern history of our game.

The Crawford Report was fundamentally about governance, accountability, financial management and structural reform. It was not an endorsement of any particular club or competition model.

Its assessment was unequivocal:

“The current structure of soccer in Australia is ineffective, does not work and needs changing.”

That was 2003.

The report identified governance weaknesses, financial instability, political divisions and a lack of strategic direction. It also recognised the game’s enormous strengths, including “passionate latent public support”.

One observation remains particularly relevant:

“The role of the administrators of soccer is to advance and benefit soccer in totality.”

That statement should sit at the centre of every discussion about Australian football’s future.

Administrators are responsible for advancing the game as a whole, not simply protecting individual competitions, institutions or interests.

The Crawford reforms helped establish the foundations for a new professional era. They contributed to changes that delivered genuine progress.

But reform cannot be a one-off exercise.

What concerns me is that, in conversations across the football industry, I have encountered administrators who are not even familiar with the Crawford Report, let alone its findings.

How can we properly assess where Australian football needs to go if we do not understand the decisions that shaped where we are today?

This is not about returning to the past. It is about learning from it and determining what the next stage of reform should look like.

The clubs keep demonstrating what is possible

The Australia Cup has become one of the most important competitions in Australian football because it allows clubs from different levels of the game to compete on the same stage.

Community clubs from outside the A-League continue to demonstrate what is possible.

In 2015, Heidelberg United hosted Melbourne City in an FFA Cup quarter-final at Olympic Village.

The appearance of former Greek international and European champion Kostas Katsouranis helped attract more than 11,000 spectators.

Melbourne City won 5-0, but the occasion demonstrated the ability of an established community club to generate significant interest, commercial exposure and national attention.

In 2024, Heidelberg eliminated Central Coast Mariners from the Australia Cup. A year later, the club reached the final against Newcastle Jets, having overcome several A-League opponents along the way.

Now, you can add the story of South Melbourne Hellas.

Australian Championship winners in 2025, participants in the inaugural OFC Pro League in 2026, and now Australia Cup champions.

These achievements demonstrate ambition, resilience and the strength of established football communities.

But we must also recognise something important.

One major cup final, regardless of its significance, does not automatically establish a sustainable professional football business model.

The real opportunity is what happens next.

Can that excitement translate into repeat attendances, memberships, commercial partnerships and stronger investment?

Can clubs develop the infrastructure, administration and financial capacity required to compete sustainably at a higher level?

South Melbourne’s triumph should not simply be celebrated as a victory over an A-League club. It should be viewed as an opportunity for the entire Australian football ecosystem.

The potential is there. Now it must be converted into long-term value.

Three voices. One challenge for Australian football.

During their respective appearances on Soccerscene’s Unfiltered podcast, Bill Papastergiadis, Peter Filopoulos and Geoff Lord offered different perspectives on Australian football’s future.

But there was a common thread.

We already possess extraordinary football assets. The challenge is developing the leadership, structures and commercial strategy to maximise their potential.

South Melbourne co-President, Papastergiadis challenged the notion that professional competitions or their administrators should be regarded as the sole custodians of Australian football.

His argument was that custodianship belongs to the people and the wider football ecosystem.

Football is not simply a competition, broadcast agreement or commercial licence. It is a network of clubs, families, volunteers, supporters and businesses built around generations of shared history.

Papastergiadis recalled meeting an elderly South Melbourne supporter who had travelled from Ringwood by public transport to attend a match, carrying photographs and memories accumulated over decades.

That loyalty is an extraordinary asset.

But emotional connection alone is not enough. It must be supported by professional administration, financial discipline and commercial sustainability.

A long-time Australian sports administrator across codes, Filopoulos raised another important point: rather than continually identifying new geographical markets where supporter bases might develop, Australian football should also recognise established clubs with existing audiences and deep cultural roots.

Clubs such as South Melbourne, Heidelberg United, APIA Leichhardt, Marconi Stallions, Melbourne Knights and Preston Lions have spent decades building their identities and communities.

Those assets carry genuine commercial potential.

However, this should not become another argument between traditional clubs and A-League franchises.

Australian football has spent enough time divided along those lines.

The future must bring the best of both worlds together.

The A-League has contributed professional infrastructure, national exposure, commercial experience and new generations of supporters.

Traditional clubs bring established communities, history, local connections and cultural identity.

Neither should be dismissed. Why not develop a system that maximises both?

Then there is Lord, Melbourne Victory’s founding chairman, who was particularly direct about the industry’s leadership.

“The game desperately needs leaders, whether they’re putting money in or not. And it desperately needs vision.”

Lord helped establish Melbourne Victory from the ground up and witnessed what leadership, commercial discipline and a compelling football product could achieve.

He also raised concerns about the competition’s commercial performance, media strategy, financial sustainability and lack of structural progression.

His assessment, too, was blunt:

“The game needs big thinkers. If they don’t have big thinkers and leaders, then it ain’t going anywhere.”

Three different perspectives, but a common challenge.

Australian football must recognise its existing assets, strengthen its leadership and develop a sustainable structure that connects the entire game.

The missing link: An integrated football pyramid

Australian football has made genuine progress in creating national competitions.

We have the Australia Cup.

We have the Australian Championship.

And we have the A-Leagues.

Each serves an important purpose.

But the critical missing piece is a clearly articulated pathway connecting these competitions into a genuinely integrated football ecosystem.

The Australia Cup allows clubs from different divisions to compete against each other. The Australian Championship creates another national platform for ambitious clubs. The A-Leagues represent the professional level of the domestic game.

Yet we still lack a fully connected structure that allows clubs to progress through a transparent, merit-based pathway.

What Australian football needs is not simply another competition. It needs a coherent football pyramid.

A system built around sporting merit, ambition, opportunity and professional standards.

That does not mean every club should automatically be entitled to participate in the A-League.

Nor does it mean promotion and relegation can be introduced without addressing the financial and operational realities involved.

It means designing a credible pathway that clubs can understand, prepare for and work towards.

Without that connection, we risk developing separate competitions that generate excitement but fail to deliver the broader structural benefits Australian football requires – a situation which is already well underway.

Professional football must be earned, not purchased

If Australian football is serious about creating a more open and connected system, club licensing and professional standards must be central to the discussion.

Entry into the professional game cannot simply be determined by a club’s history, geographical location or ability to pay a licence fee.

It must be earned.

And it must be supported by transparent criteria.

Those criteria should include sporting performance, financial sustainability, governance, infrastructure, commercial capacity and the ability to meet professional operating standards.

Clubs should understand exactly what is required of them, where they stand and what they must improve.

Equally, administrators must provide clarity about the opportunities available to clubs that meet those standards.

There is little incentive to invest millions of dollars in facilities, administration and football operations if the pathway forward remains uncertain.

A credible licensing framework must reward ambition while protecting the financial integrity of the competition.

It should encourage clubs to improve rather than simply exclude them.

That is how a genuine football pyramid can be built responsibly.

Stop talking about the vision. Develop an investable business model.

This is where Australian football’s leadership must demonstrate its value.

The industry needs a bold, properly costed and commercially credible vision for the future of the domestic game.

Not another collection of aspirational statements.

Not another strategy that disappears into a boardroom.

And certainly not another structural proposal without a viable financial model.

We need an investable proposition.

One that addresses the fundamental economics of the competition.

How will media rights be developed and distributed?

What is the long-term broadcast and digital distribution strategy?

How will clubs generate sustainable revenue?

What are the operating costs of an integrated national competition?

How much capital is required, where will it come from and what returns can investors reasonably expect?

How will commercial opportunities be shared across the football ecosystem?

These are not secondary questions. They are fundamental to the success of any proposed reform.

The Crawford Report established the importance of sound governance.

Filopoulos highlighted the value of established markets.

Papastergiadis demonstrated the strength of community connection and supporter loyalty.

Lord reinforced the importance of leadership and commercial discipline.

The challenge now is bringing those elements together into a commercially sustainable model that investors, clubs and supporters can believe in.

But there is another uncomfortable question.

Who actually owns responsibility for developing and delivering Australian football’s long-term domestic vision?

Football Australia, the Australian Professional Leagues, state federations and clubs all have responsibilities.

Yet fragmentation across those organisations remains a fundamental challenge.

Who is responsible for bringing the stakeholders together, establishing the commercial model and delivering measurable outcomes?

Without clear ownership, even the strongest vision risks becoming another document that never translates into action.

Leadership must come with responsibility. And responsibility must come with accountability.

Develop the business case.

Establish the governance framework.

Define the pathway.

Determine the capital requirements.

Then take that proposition to market.

Engage investors, broadcasters, commercial partners, governments and the wider football business community.

Raise the capital.

And deliver it.

Everyone has a decision-maker somewhere in their phone contacts.

It is time to start making those calls.

The writing is on the wall. The opportunity belongs to everyone.

South Melbourne Hellas’ Australia Cup triumph was an extraordinary moment.

But its greatest contribution may not be the trophy itself.

It may be the conversation it forces Australian football to have.

Not about whether traditional clubs are better than A-League clubs.

Not about returning to the National Soccer League.

And not about reopening divisions that have held the game back for too long.

The opportunity is much bigger than that.

It is about taking everything Australian football has learned over the past twenty years, recognising the extraordinary assets already within the game and building a more connected, competitive and commercially sustainable future.

The Crawford Report helped establish the foundations for change.

The A-League delivered an important professional era.

The Australia Cup demonstrated the power of connecting different levels of the game.

And the Australian Championship created another opportunity for ambitious clubs to demonstrate their potential.

Now we must connect the pieces.

Establish the pathway.

Set the professional standards.

Develop the commercial model.

Identify who is responsible for delivering it.

And hold the industry’s leadership accountable for the outcomes.

The clubs were never the problem. The challenge has always been creating a system that allows the best of Australian football to thrive.

Give clubs the platform, policies and resources to succeed.

Demand professional standards, accountability and financial discipline in return.

Then allow sporting merit, ambition and commercial capability to determine how far they can progress.

The supporters have demonstrated their commitment.

The clubs have demonstrated their ambition.

And the professional game has demonstrated what can be achieved when the right leadership and investment come together.

The writing is on the wall.

The question is no longer who belongs in Australian football’s future.

The question is who has the vision, courage and accountability to build it.

Further listening

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